Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014.
Stanbic IBTC Pension Managers Limited, a subsidiary of Stanbic IBTC Holdings PLC, enjoys a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.
Stanbic IBTC Pension Managers Limited has an authorized and paid-up capital of N1 billion, in line with the minimum requirement of N1 billion. The company is a joint venture between Stanbic IBTC Holdings PLC and 2 other financial institutions: Access Bank Plc, and Linkage Assurance Plc. Stanbic IBTC Pension Managers Limited is 70.59% owned and managed by the Stanbic IBTC Group. The combined net worth of the company’s shareholders is over N100 billion.
Stanbic IBTC Pension Managers Limited is easily accessible at over 200 locations nationwide. For further enquiries on how to select Stanbic IBTC Pension Managers Limited as your PFA, please contact Nike Bajomo on +234-1-2801255 (extension 1113). Alternatively, you can visit any branch of Stanbic IBTC Bank to open a Retirement Savings Account (RSA).Job Description
The Service Standardization officer’s main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable. The officer also ensures quality Customer Service delivery as well as adherence to set standards by analysing data of previous interaction and client behaviour to establish market/industry trend for new product or service design. The Service Standardization office coordinate and improve processes and also report to relevant stakeholders
Qualifications
Minmum of a B.SC/B.A in any course
Professional certficationn is also an added advantage
In-dept knowledge of service assurance
Behavioural Competencies
Generating Ideas
Providing Insights
Pursuing Goals
Understanding People
Technical Competencies
Client Knowledge
Customer Understanding
Client Retention
Client Cross and Up-selling
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