Category: Jobs

Role Description

Responsible to manage and develop the assigned National Channel sales territory in order to maintain and grow the DHL market leadership position.

As a sales professional at DHL you will own a territory / industry and direct the largest, most complex and most strategically significant negotiations, reaching agreements that have significant impact on DPDHL’s bottom line.

The National Customer Manager will maintain a high-level of customer service with existing customers and leverage relationships to expand business. Additionally, the sales professional will actively monitor and review customer sales activity and make adjustments to processes and strategies to help the business grow.  

Key Responsibilities

• Primary customer interface responsible for the development of business, and management of relationships, with a specific customer or customers
• Understanding of the customers’ business, drivers, and organisation, and an understanding of the value that DHL Express brings to the customer to drive real business outcomes
• Establish customer agreements, ensure pricing guidelines are applied, and profitability targets are adhered to.
• Dissemination of key messages, initiatives, and of information pertaining to the value DHL Express brings to that specific customer at all levels of the customers organisation
• Business partner to the customer, establishes a defensible barrier to competitors, maximises the business potential of their customers, and acts as the primary interface for all solutions and services for our customers
• Champions the customers needs and requirements within the DHL Express organisation
• Exploit all opportunities from existing and potential customers.
• Develop and implement a personal sales plan and call cycle that incorporates targets
• Manage all customer related information through communication and sales tools
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective measures.
• Continuously develop DHL knowledge, commercial awareness and own skills.
• Promote DHL brand image and values through own appearance & behaviour

Minimum Requirements

• Relevant University Degree or equivalent
• Excellent written and verbal Business English communication ability and skills
• Own transport
• Valid driver’s license
• 5+ years’ experience in Key Account Management (logistics / courier industry advantageous)
• Strong interpersonal and presentation skills and the ability to deliver complex solutions in simple terms
• Must have strong networking with internal and external team members
• A proven track record of success in the industry/sector
• Experienced in complex sales, including early engagement in the customer buying cycle at senior levels, building long term strategic and executive relationships, and opportunity planning
• Previous working experience in a complex organization
• Strong negotiation skills
• Strong relationship and account management skills
• Understand the strategic direction of DHL Express
• A well developed sense of the industry and market trends
• Good knowledge of commercial and contract terms
• Exceptional knowledge of internal sales processes and systems required to provide superb customer experience
• Analytical skills
• Computer Literacy
• Ability to plan effectively
• Knowledge of DHL Operations
• Knowledge of Air Express Industry

Key Responsibilities:

Learning & Development/SDF

• Plan, implement and report on all training in the organization, with Seta- related duties as well working with training
• Take responsibility for the development of the WSP and the necessary consultation thereon and liaise with SETA for Skills Development focuses and learnerships’
• Ensure that the BBBEE strategy is a priority for the business (if and when applicable)
• Conduct a needs analysis to determine the training needs within the business
• Assist with the management, reporting, quality and auditing of all learning programmes, initiatives and records in SSA.
• Provide support to HR regional teams on the utilization of MyTalent World learning and performance development programmes in SSA Regional Office and external learning programmes in SSALiaison and bridge between CIS and HR department

Talent & Performance Management

• Assist HR Director with planning and facilitation of the Year end LEADS Performance Appraisals Process in line with talent management strategy for the region and focus on the
• Setup 360 assessments, career coaching, mentoring programs, support employees in identifying career paths and roles within the Group and appropriate development plans for employees

Employee Engagement

• Coordinate implementation and delivery of Engagement & Diversity initiatives and processes to increase employee engagement and productivity in line with business needs, HR strategy, industry best practices and budgets.
• Contribute to design of employee recognition and award programs and motivational initiatives.
• Ensure compliance with internal and external policies, laws, and regulation
• Drive and coordinate employee engagement communication with support of communication experts

HR Surveys

• Administer and setup HR Surveys for participating SSA countries for (Great Place to Work, Top Employer & HRQS- Event-Based).

Stakeholder Management

• Understand customer and key stakeholders’ interests through building strong, trusting relationships through collaboration with DHL Group managers and employees
• Cooperate with and coordinate 3rd parties e.g., both internally with departments and with external service providers 

Qualification and skills

• Qualified Skills Development Facilitator (SDF)
• Relevant Human Resources university Degree or equivalent

ODETDP

• Minimum 5 years relevant HR and/or learning & development experience
• Proven experience of leading and deploying organisational projects
• Valid Driver’s License and willingness to travel nationally and internationally
• Intermediate to Advanced Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Excellent verbal and written communication skills

Minimum Requirements:

• Matric or equivalent qualification
• Six months retail experience, essential
• Team Player
• Good communication skills
• Positive attitude