Category: Jobs
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Backend Developer (Intern) at GreenTech Communications and Network Ltd
GreenTech Communications and Network Ltd is a fast growing ICT giant in Africa, leading technological transformations that has affected lives across various landscapesObjectives of this Role
Regularly communicate with stakeholders, project managers, quality assurance teams, and other developers regarding progress on the long-term technology roadmap
Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs
Develop and oversee testing schedules in a client-server environment, addressing all browsers and devices to ensure various devices display the desired content
Produce quality code, raising the bar for the whole team on quality and speed
Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternativesDaily and Monthly Responsibilities
Write code and tests, build prototypes, solve issues, profile and analyze bottlenecks
Design perform, robust APIs to support mobile and frontend developers
Manage and optimize scalable distributed systems on the cloud
Optimization of web applications for performance and scalability
Develop automated tests to ensure business needs are met and allow for regression testingRequired Skills and Qualifications
Computer science degree or equivalent experience
2+ years work experience as a Fullstack Engineer or Back-end Developer
Excellent foundation in computer science, algorithms, JavaScript, HTML5, and CSS3, Laravel, Vue.JS, PHP, Laravel, and Websocket.
Experience writing secure web applications
Experience with core AWS web-enabling technologies, GIT, Linux and Mac OS
Growth mindset, challenging status quo to find new solutions and out-of-the-box ideas
Experience with e-commerce or site architecture, server admin a plus
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Customer Support Team Lead at LemFi (Formerly Lemonade Finance) October, 2023
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Lemonade Finance (YC S21) is building a neobank for immigrants in North America & Europe. We provide our users with multi-currency accounts that allow them to hold, send, and receive money from Africa in any currency for their business and personal banking needs. There are over 10 million Africans living in North America & Europe who go through ho…
Read more about this companyCustomer Support Team Lead
Job Purpose
To ensure thorough and consistent running of the customer support function especially within the aspect of adherence to SOPS and SLAs, together with related supervisory function in ensuring every Customer request is guaranteed a complete resolution to generate positive customer experiences.
- Write related Standard Operating Procedures related areas within our Customer Support Team.
- Develop actionable Service Level Agreements, in ensuring a smooth running of CS activities related to internal or external stakeholders.
- Supervise and review the execution of SOPs and SLAs, and provide scaleable way forward on gaps.
- Monitor performance and lead the team to achieve key performance goals and provide excellent service to customers.
- Evaluate customer feedback and identify ways to maximise customer satisfaction.
- Assess details of team members’ responses to customers and ensure the fields of the tickets are filled appropriately to ensure thorough adherence to approved internal standards.
- Review tickets on hold assigned by the escalation team and reassign them to available team members to reduce/manage backlogs.
- Manage escalation to contact partners (via email, telephone, skype and slack) and the appropriate internal channels (Jira and slack).
- Document all pending issues and provide feedback regularly to users and customer support lead until resolution.
- Assist team members in improving performance with specific recommendations and constant support.
- Provide weekly activity reports to the customer support Leads on the performance of all support team members.
- Present incident reports showing activities or processes inhibiting the expected performance targets of support team members.
- Perform any other tasks as assigned by the Customer Support Leadership.
Requirements
- 3 – 5 years minimum experience in customer support, preferably in a fintech/banking environment.
- At least one year experience leading a customer support team.
- Experience leading a remote/distributed team is an advantage.
- Good knowledge of all operational processes carried out in a CS function, especially in fintech/banking environment.
- Emotional intelligence to give feedback appropriately, professionally and constructively.
- Good written, verbal and non-verbal communication skills, with profound attention to detail.
- Excellent problem-solving capabilities to walk through developing CS problems and provide scaleable solutions.
- Quality orientation in ensuring the most optimal strategies to improve service quality.
- Goal and execution orientation.
Method of Application
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Service Control Tester at Jumia Nigeria
Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us. The Jumia mall provides you with a wide range of products you can trust. Discover JIM’s Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.
The Service Control Tester will be responsible for the ongoing quality and efficiency assessment activities within the IT SOX environment at Jumia.
The selected candidate will be part of a team based mainly in Porto and will work in a high-tech learning environment with colleagues across all Jumia locations.
The selected candidate will work in the testing and quality assessment of SOX controls Design and Execution efficiency, contributing with suggestions to the standardization, improvement, and simplification.
Will establish and maintain strong and productive relationships with key stakeholders ensuring that the business requirements are understood and are incorporated into a framework of continuous improvement.
Last but not least, will participate on the impact assessment plans and fallback controls to guarantee risk mitigation on our control lines.What you will be doing
Drive testing of control design and execution of applications under SOX Scope
Review and analyze evidences and samples
Identify and drive impact assessment memos with system owners for anomalies detected
Drives the continual improvement of processes and procedures by analyzing process performance data and measures, comparing process performance against performance targets, reporting process performance information, and recommending changes to processes, performance measures and/or targets to maximize process performance
Documents Continuous Improvement processes and procedures
Document, develop, and follow the finding assessment plans after the results of the control testsWhat we are looking for
Degree, CET or equivalent in a computer related subject
Enthusiastic and with a collaborative attitude
Excellent communication (oral and written) and interpersonal skills
Knowledge in: Microsoft Tools (Excel, Word, PowerPoint, Windows Operating System);
Fluency in EnglishDesirable:
Knowledge of ITIL framework and processes
Knowledge in SOX/ISO27001/ISO20000/NIST/PCI-DSS/COBIT/MITRE
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Electrician / Technician at Wellspring College
WELLSPRING COLLEGE is a model school established by astute and seasoned academics and educational administrators who commonly share the vision of returning standards to the nation’s educational system. The founders of Wellspring College are impassioned with the desire to restore light to the somewhat dark current tunnel of Nigerian education. By harnessing every opportunity to give our students sound spiritual, academic, mental and social, development, we provide the Biblical framework which lends validity to material success in life Our Mission Our vision consist of the following goals: To demonstrate that it is a function of a school to produce high educational standards and sound moral disposition in young boys and girls. To lay a solid foundation in the youth for that righteousness and integrity of personality make-up which will exalt our great nation. To produce a total child, i.e., a child that is sound spiritually, academically, physically and emotionally.
Job DescriptionBasic Electrical Maintenance and Electrical Troubleshooting (Knowledge of industrial wall fans and ceiling fans, Pumping machines, Floating switch maintenance.)
Plumbing Principles and troubleshooting (Repairs and maintenance of Toilet fittings and pipe works).
HVAC maintenance and servicing.
Woodwork experience (fixing of door hinges, Keys and Classroom furniture)
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