Category: Jobs
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LGA Facilitator at Committed To Good (CTG)
Committed To Good (CTG) is an award-winning private sector company that enables humanitarian and development projects in conflict zones. As a people solutions business, we recruit, deploy and manage the right people with the right skills to implement projects in the world’s toughest regions.Overview of position
CTG is looking for experienced LGA Facilitators for our operations in multiple locations in Nigeria.
Role objectives
Specific responsibilities include but are not limited to:
Undertake family tracing & reunification in coordination & collaboration with the Borno state ministry of women affairs & social development & other implementing partners.
Track children within the continuum of reintegration program & ensuring the regular monitoring & reporting on the status of services provided, gaps identified for immediate action by service providers.
Maintain the child protection data system & ensuring data on children is updated by min of women affairs & partners.
Support MRM monitoring & reporting of grave child rights violations.
Strengthen program monitoring & reporting through the adoption of program monitoring tools.
Provide program management support including for coordination & monitoring of the situation of children.Deliverables:
Weekly updates on activities completed & progress made (to be submitted every Monday of the week).
Meeting notes for all meetings attended highlighting main issues of discussion, recommendations & agreed actions as applicable (to be submitted within 5 days of the meeting).
Monthly work plans specifying activities to be undertaken (to be submitted every 18th of the month for the next month).
Monthly technical reports highlighting progress & issues related to implementation of the month’s work plan & relevant developments on the ground (to be submitted on the 3rd day of every month for the previous month).
Monthly trip report specifying travels undertaken during the month (to be submitted on the 3rd day of every month for the previous month).
Completed case management data templates & PSS beneficiary tools & 5W’s (to be submitted on the 3rd day of every month for the previous month).
Updated mapping matrix of referral services & contacts (to be provided by the 10th day of every second month).
List of active community volunteers for payment of stipends (to be submitted every 25th day of the month).
Project reportingThis role reports to the line manager.
Key competencies
University degree / diploma in social work, psychology, human rights / social science or related field or 5 years of relevant experience, including in project management.
Good communication skills both oral & written in English & the local language in the assigned state / LGA of responsibility.
Minimum 2 years’ experience of relevant experience on child rights, child protection, social welfare, GBV / gender issues or in delivering / supporting delivery of community based programs.
Must be a resident or willing to relocate to assigned state of responsibility.
Knowledge of the local area is essential.
Experience in child protection will be an added advantage.
Good facilitation skills.
Ability to work independently under difficult conditions.
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Treasurer – Saldanha at Fidelity Services Group
Job Description
The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
Clear criminal record
Grade 12 or equivalent
Computer literate
At least 2 years’ cash centre experience or similar role
Treasury experience in balancing is an advantage
Clear disciplinary record
Able to work under pressure
Must be able to address and resolve challenges accordinglyKey Performance Areas (not totally inclusive):
Collect bulk cash from and return to vaults
Treasury balancing
Float checks
Daily stock submissions
Monthly stock orders
Daily operations meetings
Daily sorting of fit and unfit notes
Packing of ATM’s
Dealing with client queries
General administration dutiesOther Personality Attributes and Core competencies:
Communication skills
Customer focus
Possess numeric skills
Must be honest and reliable
Must be assertive
Must have good verbal and language abilities
Able to follow instructions accurately
Pay attention to detail
Must be self- motivated
Willing to work overtime
Alertness
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Regional Sales Manager, Commercial Operation at Marie Claire Nigeria
We have designed Marie Claire Nigeria to amplify the captivating voice of contemporary women through various touch points. From trend-setting fashion to outstanding features, Marie Claire Nigeria is set to impact women across the continent and beyond.OBJECTIVES:
To deliver the in-market sales targets for MSI Nigeria Reproductive Choices brands within a defined geography, by ensuring full understanding and execution of Brand, Customer and Account Plans and tactics.
Lead and motivate a team of Medical Sales representatives (Retail and medical) including recruitment, training, development and the management of performance to ensure that they are motivated and equipped with the knowledge, skills and support to perform and execute effectively.
Shape the culture of performance, empowerment, accountability, innovation, customer focus and execution.KEY RESPONSIBILITIES:
BUSINESS LEADERSHIP:
Develops business / customer / account plans and execute same for assigned geography and portfolio, in line with Marie Stopes values
Ensure effective allocation of Field Force (FF) according to agreed business plans
Ensure achievement of Financial management of sales expense budgets so that financial targets are met
Develop constructive internal and cross functional relationships to facilitate teamwork; exchange of information; customer knowledge and the development of business opportunities.
Ensure proper utilization and care of all company assets and resources within jurisdiction
Produce and submit reports and management statistics as required
Ensure compliance on Sales Optimization Reporting Tool (SORT) and leverage on core benefits to drive productivity across field force.
Carry out Performance Management Dashboard review with Medical Sales RepresentativesCUSTOMER RELATIONSHIP MANAGEMENT:
Business Leadership
Develops business / customer / account plans and execute same for assigned geography and portfolio, in line with Marie Stopes values
Ensure effective allocation of Field Force (FF) according to agreed business plans
Ensure achievement of Financial management of sales expense budgets so that financial targets are met
Develop constructive internal and cross functional relationships to facilitate teamwork; exchange of information; customer knowledge and the development of business opportunities.
Ensure proper utilization and care of all company assets and resources within jurisdiction
Produce and submit reports and management statistics as required
Ensure compliance on Sales Optimization Reporting Tool (SORT) and leverage on core benefits to drive productivity across field force.
Carry out Performance Management Dashboard review with Medical Sales Representatives
Customer Relationship Management
Build and manage key relationships locally e.g. Key Opinion Leaders as well as influential customers as part of the agreed business plans
Develop strategic partnerships that deliver on customer and MSI Nigeria Reproductive Choices objectives
Ensure that accurate, timely and relevant customer knowledge; information and feedback are communicated by team members to relevant partners across the business using agreed processes e.g. electronic customer management systems
Segment and target high potential customers
Ensure customer coverage in the selected territories
Monitor the territorial distribution aiming to maximize reach and effect of the PSR efforts
Fully leverage and synergize with other departments in the company;
Marketing
Provide required inputs into the brand plan development process and ensure execution through the FF. Participate in monthly sales and marketing review meeting to provide update on strategy execution and brand sales review.
Health & Value
Provide required inputs into the pricing process-based competitor and channel pricing sensitivity
Global Supply Chain team
Provide inputs in forecasting by anticipating customer and channel demand pattern
People Leadership
Ensure regular coaching of FF on their roles accountabilities effectively manage performance of FF by setting measurable metrics, sales targets based on agreed business objectives.
Support the effective and transparent application of the incentive plans
Generate a highly motivated and effective team in a positive work environment, modelling the company values
Support and ensure compliance on Sales Optimisation Report Tool as a standard work tool for all Team members
Evaluate and provide timely feedback and coaching to the MSRs and in order to ensure building a high-performance team
Ensure that the following people management processes are developed and maintained in cooperation with HR: recruitment, induction , training , development , performance management , compensation and incentive planning
Coordinate the different clinic units (OPD, OR, Lab.) and is responsible for the organization, deployment, supervision and performance appraisal of clinic staff in accordance with MSI Nigera Reproducive Choices personnel policies.
Set up effective communication system within the clinic and other units of MSI Nigera Reproducive Choices program, technical and operational teams.
Establish the priorities and focus of the medical team under his clinic and ensure proper coordination.
Advise and provide expertise to all medical team.
Monitor and evaluate clinical services provided by the medical team and control the quality.
Developing strong business and management capacity amongst the medical team
Motivate, coach, train and continuously set and reviewing performance targets for the medical team.
Ensuring all human resource issues for the medical team are handled according to MSI Nigeria Reproductive Choices procedures.
Assess medical staff training needs and arrange training in consultation with the Team Development Manager, Area managers.
Conducting annual performance appraisals for the medical teamClinical Services:
Ensures the maintenance of efficient delivery of client care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional code of conduct.
Performs nursing duties, as required, including providing antenatal care, delivery service, family planning / MCH and counseling services, assisting the theatre nurse and disseminating health education/ information.
Decides on clients eligible for subsidized I free services, as per the organization’s standing regulations.
Ensures that clients’ cards and other records are up-to-date, orderly, properly filed and readily retrievable for reference and inspection.
Prepares and submits work programmes and periodic reports of the clinic.
Liaises, as appropriate with government and non-governmental agencies to promote MSI Nigeria
Reproductive Choices ’s interest.
Collaborates in the evaluation of clinical programmes and research undertaking and the subsequent application of research findings.Resource Management:
Is responsible for the acquisition of drugs, contraceptives and other supplies, ensures their proper receipt, storage, safe keep, issuance and regular replenishment by pro-establishing re-order level.
Approves supplies’ requests and issuance and authorizes financial payments as per the organization’s financial policy
Ensures that all fees collected from clients are deposited regularly.
Assists in the reviews of clinic service charges.
Performs other administrative duties essential for the day-to-day running of the clinic.
Identifies, proposes and when approved implements improved clinic management system designed for the enhancement of client load, the provision of quality of care and the sustainability of the programme.
Prepares and submits work plan and budget of the clinic
Produce periodic performance report including service costs and expenses of the clinic.
Avails herself/himself to regular stock taking and audit as and when required.
Undertakes any other relevant duties that may be assigned to her/him by the Regional Manager/ Country director.REQUIRED QUALIFICATIONS & EXPEREINCE:
Knowledge of consumer healthcare environment – Structures/ Functionality/ Processes/ Funding / Distribution Chain / Traditional and Non-Traditional Customers
Experience in FMCG & Pharmaceutical industry with successful sales experience and proof of consistent delivery of objectives (minimum 5 years)
Minimum first-degree Graduate in Science/Social Science/HumanitiesSKILLS:
Proficient in written and spoken English
Must be able to demonstrate competence in influencing a broad range of stakeholders through credible, clear and logical communication.
Hold people accountable
Strong interpersonal skills with an understanding of people management – motivation, coaching and development
Commercially astute with strong business acumen
Computer literate including manipulating Excel spreadsheets, PowerPoint, Word, Electronic Customer Management Systems
Acts decisively
Leads Change
Implementation/execution skills
Metric development, monitoring and control
Negotiation skills – internal and external
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Call Centre Operator – CashMaster, Midrand at Fidelity Services Group November, 2023
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Providing a professional and efficient service to customers handling of incoming telephone calls. He/she also has the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or any other electronic medium.
Minimum Requirements:
- Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers.
- Must have good interpersonal skills to always enable an easy flow with customers.
- Must be able to multi-task and manage time properly and effectively.
- Must be able to adapt to different situations and individuals.
- Ability to prioritize in the face of multiple tasks or assignments.
- Ability to work as part of a team.
- Ability to work with little or no supervision.
- Must be always self-driven.
- Must have good knowledge of customer relationship or customer service practices.
- Must have good data entry and typing abilities.
- A minimum of high school diploma
- A higher degree would be of great advantage.
- Must be able to work shift and
- At least 2 years of work experience in a call centre environment
Key Performance Areas: (not totally inclusive)
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Assisting clients with complaints of any nature and directing them to the correct department.
- Call clients and customers to restart devices and get CIT slips for signals not received.
- Guide callers through troubleshooting or using the products or services and assist with First line support.
- Review customer or client accounts, providing updates and information about CIT collections, Payments etc.
- Collaborate with other call centre professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
- Responsible for managing a whole lot of incoming and outgoing calls in the organization.
- Build long-lasting relationships with customers.
- Keep a comprehensive record of all calls and/or conversations in the organization’s call centre data bank.
- Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
- Route calls to the appropriate channel(s).
- Move complex issues or complaints to supervisors.
- Willing to work during extended odd hours and/or during holiday periods.
- Reporting on calls logged, open calls not closed and technician performance.
- Assisting with assuring quality control is in place when assisting clients over the phone.
Core Competencies
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services. (Training will be provided)
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
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Sales Representative at Marie Claire Nigeria
We have designed Marie Claire Nigeria to amplify the captivating voice of contemporary women through various touch points. From trend-setting fashion to outstanding features, Marie Claire Nigeria is set to impact women across the continent and beyond.OBJECTIVES:
Achieve maximum sales, profitability, growth, and account penetration within the assigned territory and/or market segment by effectively selling the MSI Nigeria Reproductive Choices ’s product/s and related services.
Personally, contacts and secures new business accounts/customers.KEY RESPONSIBILITIES:
Achieve set monthly Commercial Sales objectives target for assigned territory.
Implements all aspects of the Sales cycle and the Go To Market Model around prospecting for new customers, demand creation for all brands with relevant Health Care Practitioners, merchandising, and transfer of orders to the distributors.
Develop good knowledge of MSI Nigeria Reproductive Choices product/s and services.
Ensures optimum Territory Coverage as well as ensuring improved productive call Rate during Face-to-Face Calls
Manages key relationships for key customers, influencers, and decision makers in territory.
Reports at all times and monthly market intelligence report for competition.
Regularly cascades customer feedback to the Regional Sales Manager and as regards best practice on how to grow the business.
Engages the Distributor Sales Representatives in territory to drive distribution efficiency around timely supply of orders in territory.
Ensures timely submission of all reports as expected from your line manager and Social Marketing leadership
Expedite the resolution of customer problems and complaints.
training to ensure that the quality of training conforms to set standards.
Follow up on all challenges/ complaints emanating from any clinical training sessions and ensure they are addressed professionally where necessary.
While on monitoring visits, identify appropriate training needs within the region facilities/service providers and arrange for appropriate training.
Willingness to travel at least 60%REQUIRED QUALIFICATIONS:
A university degree in Biological or Physiological sciences and or nursing.
A minimum of one year of sales or related experience or training in pharmaceutical or healthcare
Experience or proven ability to be a team player.
A self-starter with uncanny ability to surmount challenges
A problem solver who is ready to go the extra mile.
Excellent oral and written communication skills
A valid driver’s license.
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