Category: Jobs

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank’s product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank’s strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications – NQF Level

Preferred Qualification

• FAIS Approved Qualification
• Minimum Experience Level
• Must have 1 – 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Behavioural Competencies
• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

The main duties and responsibilities of the position are:

• Strategic and tactical input in development, post-approval and Life cycle management
• Develop and ensure effective implementation of regional (central and national) regulatory strategy and tactics in support of the global development and life-cycle management plan
• Develop and implement country objectives based on Janssen business priorities, and global regulatory strategies and plans
• Align with Regional organization on accountabilities and interfaces to create the country-specific regulatory strategy for registering new products and existing products
• Provide leadership and manage relationships through extensive interdependent partnering, benchmarking, leveraging of best practices, and forming strategic alliances with cross functional partners to drive key business goals and objectives
• Coordinate with other Regional RA leaders as appropriate to develop and harmonize efficient processes and ways
• Accountable and responsible to plan and direct resources and activities of the ZA regulatory group to deliver business imperatives; maintain product regulatory compliance and sustain market access

Overview of OpCo/ Cluster team activities to ensure:

• efficient workflow and transparency
• creation of technical documentation required to register new products in markets
• project prioritisation across multiple business units through collaboration with internal RA partners and other functional business partners
• regulatory submission planning to support product registrations and maintenance in line with internal processes
• Provides support for Supply Chain and Compliance initiatives that impact the portfolio of marketed products (e.g. cost improvement and network optimization projects, newly regulated markets, changes in post-market registration requirements)
• Accountable for Regulatory Compliance in the cluster / instils a mindset of Regulatory compliance within the team
• Drives effective business strategies to ensure regulatory programs and projects within ZA are standardized to obtain earliest possible approvals.
• Provides measurable input into the development and implementation of Regulatory Affairs processes, standards, or plans in support of the organisation’s strategies.
• Provides overall management of the Regulatory staff development and budget to support business objectives.
• Accountable for Local SOPs/ LIDs in accordance with the applicable responsibilities scope.
• Serve as primary Regulatory liaison for the cluster and be an active participant on the Cluster leadership team (ZA LT)
• Accountable for ensuring timely provision of regulatory input for and appropriate follow-up to inspections, audits, litigation support and product complaints  
• Plans and oversees team membership in different RA network for different countries for challenging and getting into one industry regulatory voice of customer

Liaison with Regulatory Agencies

• Establish and maintain strong relationships with Regulatory Agencies and effectively negotiate with Regulatory Agencies on product-specific labelling, study design, submissions content, and post-approval commitments.
• Drives understanding of central and national regulatory requirements
• Develop a deep understanding of the regional regulatory environment, competitor intelligence across therapeutic areas in the market scope.
• Ensure appropriate implementation of scientific advice/Regulatory Agency comments into development and life-cycle management plan of portfolio in scope.
• Ensure appropriate involvement and liaise with LOC regulatory affairs personnel to facilitate local Regulatory Agency meetings, mentor, coach and supervise
• Prepare team, manage, conduct and facilitate contacts/meetings with Regulatory Agencies and scientific advices. 
• Ensure issues raised by Regulatory Agencies are promptly and adequately addressed
• Negotiate labelling with Regulatory Agencies, going through each of the back-up strategies

Clinical Trial Applications (CTA)

• As applicable, ensure protocols are developed in alignment with regional registration strategies to support registration, reimbursement, and competitive labelling

Talent and Development

• Ensure training and provide leadership to the team to ensure talent development and experience sharing within the cluster and wider region
• Ensure a pipeline of succession planning within the ZA cluster
• Ensures team diversity and creates a culture of innovation in line with Johnson and Johnson Credo values
• Identify, set and monitor individual objectives and the means of implementation
• Implement necessary actions to ensure positive environment and business continuity
• Organize and facilitate team meetings and collaboration
• Conduct evaluation of reports in regular basis and establish salary recommendations

QUALIFICATIONS

We’d love to hear from YOU if you have:

• A minimum of a University degree – medical or paramedical (pharmacy, biology, veterinary, etc.)
• Breadth of regulatory experience in drug development and market access (e.g. experience in multiple products, multiple phases of development, multiple therapeutic areas) – 10+ years of relevant industry experience.
• In-depth knowledge of the regulatory environment, guidelines, and practice of the ZA region is required
• People management skills, complex project management skills, and excellent oral & written communication skills, as well as experience working in a matrix organization will be needed
• Excellent English verbal and written communication skills are required. Portuguese would be an advantage