Category: Jobs
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Key Account Representative at FrieslandCampina
FrieslandCampina WAMCO Nigeria PLC is a multinational manufacturing company: it is an affiliate of Royal FrieslandCampina of The Netherlands, the world’s largest dairy cooperative. Its headquarters is in the Ikeja industrial area of Lagos State and operates an extensive distribution network across Nigeria’s 36 states and the Federal Capital Territory.About the job
The Key Account Manager is saddled with the responsibility of ensuring development and implementation of customer strategy and business objectives for National and large regional accounts. Responsible for category planning in line with brand plans, company policies and practices.
What We Ask
First degree in any discipline (Master’s degree will be an added advantage)
5–7 years of experience in key account management, preferably in FMCG or Modern Trade.
Proven success in managing and growing large trade accounts
Demonstrate ability to lead and or participate in commercial teams
Good understanding of sales function
Good knowledge of interrelationship of key functions and their key initiatives (Sales, Marketing, HR, Supply Chain).
Drive Sustainable Profitable Growth
Integrated Customer Relationships and Collaboration
Establish Winning Sales StrategyWhat We Offer
A dynamic, challenging, and innovative work environment.
We believe in nourishing growth and offer training and personal development.
Competitive remuneration package.Vacancy Description
Responsibilities:
Sales Management:
Develop and execute regional sales strategies aligned with business and brand goals.
Implement trading terms and promotions to drive sales growth and ensure efficient product distribution.
Monitor and optimize demand generation activities to enhance consumer satisfaction.
Manage sales planning processes, including joint planning with accounts to achieve high fill rates (>85%).Account Management:
Build and sustain strong relationships with trade customers at all organizational levels.
Develop and manage account structures, ensuring alignment with the company’s business strategies.
Address account challenges, ensure product availability, and support customer-specific initiatives.People Management:
Manage Distributor's Account
Stakeholder's Management.
Collaborate with internal commercial functions, such as marketing and supply chain, to ensure seamless execution of strategies.
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Desktop Support Manager at Datacentrix
Are you a skilled IT leader with a passion for enhancing user experience and driving technical excellence? Our client, a dynamic and forward-thinking organization, is seeking a Desktop Support Manager to oversee their IT support team and ensure the smooth operation of end-user computing environments. This pivotal role will allow you to lead a dedicated team, manage IT assets, and implement best practices to deliver efficient, timely, and high-quality support services. If you thrive in a leadership capacity, have a knack for strategic planning, and are eager to optimize IT service delivery, we want to hear from you!
Requirements
Education
Bachelor's Degree or Diploma in Information Technology, Computer Science or related field preferred
ITIL Foundation
Microsoft Certified
CompTIA Network +
CompTIA Security +
Experience
IT Support Experience
A minimum of 5 – 8 years' experience in a desktop support, helpdesk or IT Technical Support environment (strong background in troubleshooting of hardware, software and network issues)
Leadership and Management Experience (2 – 5 years)
Experience in a supervisory or managerial role within IT support
Proven ability to lead a team, delegate tasks, and manage IT operations effectively
IT Service Management & Process Improvement
Experience working with ITIL frameworks, Service Level Agreements and incident management
Track record of implementing IT support best practices and optimizing support processes
Enterprise IT Environment Experience (Advantageous)
Familiarity with enterprise-level IT infrastructure, remote support and cloud-based systems
Experience with Active Directory, system administration, IT security policies and software deployment
Technical Knowledge | Competencies
Advanced hardware and software troubleshooting skills
Expertise in Windows, macOS and Linux operating systems
Knowledge of end-user computing technologies including desktops, laptops, printers and mobile devices
Familiarity with remote support tools (eg. TeamViewer, AnyDesk, Microsoft Remote Desktop)
Understanding of TCP/IP, DNS, DHCP,VPNs and Wifi Networks
Ability to troubleshoot network connectivity issues
Experience with Active Directory (AD), Group Policy, and user account management
Strong knowledge of ITIL frameworks and incident, problem and change management
Experience using ITSM tools (eg. ServiceNow, Jira, Freshdes, ManageEngine)
Ability to define and manage SLAs and OLAs for IT support services
Understand endpoint security, antivirus and patch management
Knowledge of software licensing management and compliance
Proficiency with Microsoft 365 (Outlook Teams, SharePoint,, OneDrive)Duties and Responsibilities
Strategic Direction
Assist with input into the EUC technology, strategy roadmap, and standards
Drive continuous improvement in the environment to ensure improved customer experience, reliability and stability of the environment
Improve the Desktop environment b gathering feedback on any IT related challenges on the Desktop and Business Applications environment
Ensure alignment to IT Strategy and roadmap
Provide technical advice and assistance on deployment of the organisation's standards, procedures and policies to service providers
Translate business needs into technical requirementsOperations
Provide hands-on technical support to the organisation's users
Provisioning and maintenance of a test lab for Microsoft and Application patching and testing
Maintain the value of the test environment by testing new images, Microsoft and Application patching and testing before production rollout
Elimination of business disruption due to the testing of Microsoft and Application patching and upgrades through the effective utilisation of a test lab environment
Assist with the maintenance of infrastructure e.g. Video/Audio etc. in the boardrooms
Management of key building related infrastructure including boardroom and training room management; unified comms, including video conferencing; cabling
Test boardroom's equipment before board meetings
VIP support during board meetings and otherwise as requested on hardware and softwareTroubleshoot LAN network
Assist with setup/configurations of telephony enabled devices
Ensure all calls/actions involved are logged in the Service Desk System for reference
Implement and maintain a knowledge base for all desktop support issues
Only rollout of supported/licensed applications and approved versions of Operating Systems
Continuously investigate new Desktop Technologies and tools to alleviate issues
Provide quality IT Support to the organisation's users by continuously improving on current process and procedures
Assist with the technical testing of newly implemented software and hardware where required, to address business requirements
Share approved new processes and procedures with the rest of the Desktop Engineers
Act in an advisory capacity for technicians on complex technical issues
Compile, contribute to and review the Service Desk/Desktop Engineers knowledge base
Knowledge sharing with all team members
Adhere to the ITIL processes
Adhere to IMACD process (machine provisioning, AD requirements)IT Project Execution
Participate in the execution of projects against project plan where required
Assist with the handover of project initiatives to production with the associated support documentation created
Provide input to progress reportsPeople Management
Appraise Desktop Engineers performance continuously, provide feedback and escalate to HOD for corrective actions
Escalate non-conformance
Pulling in resolvers to assist with incident resolution
Create a cohesive team cultureFinancial Management
Identify cost optimization initiatives
Governance and Compliance
Ensure that all calls actioned/involved in is logged in the Service desk System for reference
Create reports on team performance when required for KPI discussions
Security
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Service Delivery Manager at Datacentrix April, 2025
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
- Datacentrix is looking for an experienced Service Delivery Manager (SDM) to be responsible for overseeing the delivery of IT services, with a focus on break-fix support and incident management. This role ensures that service levels are met, issues are resolved efficiently and client expectations are consistently exceeded. The SDM will work closely with technical teams, vendors and customers to maintain high service quality and operational efficiency.
Qualifications, Skills and Experience Required:
- Matric Degree/Diploma in IT, Computer Science, or a related field.
- ITIL Certification
- Proven experience as a Service Delivery Manager or similar role in IT support and break-fix services.
- Strong knowledge of hardware troubleshooting, network support and incident management.
- Excellent communication, leadership and stakeholder management skills.
- Ability to analyze service data and drive operational improvements.
- Experience managing outsourced service providers and vendor relationships.
Key Responsibilities:
Service Delivery Management:- Oversee the end-to-end delivery of IT support services, ensuring adherence to SLAs.
- Manage break-fix operations, ensuring timely resolution of hardware and software issues.
- Act as the primary point of contact for escalations, resolving service-related concerns effectively.
- Develop and implement processes to improve service efficiency and response times.
Break-Fix Support & Incident Management:
- Supervise break-fix teams responsible for diagnosing and repairing hardware/software failures.
- Ensure rapid identification and resolution of technical issues to minimize downtime.
- Collaborate with engineers and technicians to optimize troubleshooting and repair processes.
- Maintain detailed incident reports and analyze trends to implement preventive measures.
Team Leadership & Vendor Coordination:
- Manage and mentor service delivery teams, ensuring they meet performance targets.
- Coordinate with third-party vendors and suppliers for hardware replacements and repairs.
- Ensure teams are equipped with the necessary tools and resources for effective break-fix operations.
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Senior Project Manager: Rebranding at Datacentrix April, 2025
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
- Our client in the banking sector is looking for a seasoned Senior Project Manager to oversee the corporate brand redesign initiative, ensuring successful execution across all platforms. This role requires collaboration with internal teams and external stakeholders to align the company’s brand with its strategic objectives and market positioning.
Qualifications, Skills and Experience Required:
- Matric.
- Diploma/Degree in Information Technology.
- Project Management certification.
- Proven experience in brand management, corporate branding or marketing project management.
- Strong leadership and project management skills.
- Excellent communication and stakeholder engagement abilities.
- Experience with digital marketing and content creation.
- Ability to manage multiple projects and deadlines effectively.
- Experience in corporate rebranding initiatives.
- Familiarity with design principles and branding best practices.
- Strong analytical and problem-solving skills.
Key Responsibilities:
Corporate Image Redesign:- Lead the planning and execution of the corporate image rebranding strategy.
- Ensure the brand refresh aligns with the company’s mission, values, and market position.
- Collaborate with design teams for logo updates, color palette selection, and typography enhancements.
Visual Asset Development:
- Oversee the redesign of marketing materials, including brochures, business cards, and other collateral.
- Supervise updates to the company’s website and digital presence to reflect the new brand identity.
Communication Strategy:
- Ensure messaging and tone are consistent across all channels.
- Develop new content, including blog posts, social media updates, and press releases.
- Coordinate public relations efforts to communicate the brand’s refreshed direction.
Employee Engagement:
- Implement internal communication strategies to educate employees on the rebranding process.
- Organize training and workshops to ensure employees effectively represent the new brand identity.
- Establish a brand ambassador program to promote the new image internally and externally.
Customer and Stakeholder Involvement:
- Conduct surveys and gather feedback from stakeholders to ensure alignment with expectations.
- Plan and manage launch events for the corporate brand relaunch.
- Maintain open communication with stakeholders regarding the rebranding progress.