Category: Jobs

What will you do?

• The candidate hired for this role will be tasked to manage different project and support tasks for IBM Content Manager, IBM Content Manager OnDemand and general support tasks. The candidate will also be responsible for managing capacity, modifications, user access, trouble shooting and general support functions of the various functions and systems.

Output/Core Tasks:

• Configure and support implementation solutions utilizing the IBM Content Management suite of products
• Work with integrated solutions using IBM Content Manager, IBM On Demand, IBM Content Navigator, IBM Records Manager and other related IBM technologies
• Implement / install, upgrade and maintenance of 3rd party packages (IBM)
• Assist with the creation of technical documentation and operating procedures supporting the build-out of client solutions on the IBM platform
• Task estimations & work allocation recommendations
• Execution of disaster recovery processes and tests
• Report on progress of technical tasks
• Maintain, and enhance systems based on business requirements using approved technologies standards
• Production support and standby duty
• Share and transfer knowledge to team colleagues

Qualifications and experience required:

• Relevant IT degree or diploma

Additional skills that would be beneficial to your application

• Development and scripting experience
• Relational Database, DB2, MS SQL
• Windows Server and Red Hat Linux skills
• Knowledge of Enterprise Content Management technologies and processes
• Ability to manage problems and liaise with relevant support areas within the greater Sanlam to resolve the problem timeously
• IBM Content Manager or similar content management system
• IBM Content Manager On Demand or similar content management system

Personal Attributes and Competencies:

• Strong analytical & numerical ability
• Problem solving skills
• Good communication / interpersonal skills
• Action / results orientation
• Quality orientation
• Knowledge seeking / learning orientation
• Ability to manage tasks and prioritise work effectively

Job Description

• At Mr Price, we are dedicated to creating a seamless and efficient supply chain that drives our business forward. We are looking for a dynamic and detail-oriented Supplier Enablement Partner to join our team and help us achieve our goals.

Responsibilities

Supplier Enablement:

• Working with key stakeholders to collect and review supplier information for onboarding to ensure Mr Price requirements and certifications are aligned with.
• Provide ongoing support to both stakeholders and suppliers. 
• Drive enablement processes that creates maximum benefits for both buyers and suppliers by Training, Trouble shooting and support

Processing Expenses to be Paid to 3rd Parties

• Prepare and action Invoices for processing with Finance 
• Prepare and action rebates received from 3rd parties.   
• Prepare and action credit notes from suppliers

Qualifications

• BCom Supply Chain/ Finance                                                
• 3 – 4 years’ experience in a similar role
• Supply Chain procurement, advanced excel, analytical, organizational and communication skills, problem solving & negotiation skills            

Job Description

• The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Responsibilities

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.  

What’s in it for you? 

• Achieve your targets and enjoy amazing commission and incentives  
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs  

Qualifications

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).

Job Description

• Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.          

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.              

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.

Qualifications

• Grade 12
• 3 Years’ of  Store or Assistant Store Management experience preferably in a similar style of retail store.
• Sales & service management.
• Budgeting.
• You are proficient in MS Office 
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.