Category: Jobs
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PPU Manager at Food Concepts Plc
Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.
Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose
To manage and assume responsible for overall Pie Production Unit success, ensuring these PPU’s perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.
Core Responsibilities and Key Result Areas
Production Operations
Plan, implement, and monitor the area’s operational strategy.
Set goals and objectives for PPU in your area.
Oversee operations to ensure efficiency.
Recruit and hire new PPU employees.
Set up and monitor PPU KPIs.
Ensure all accounting documents are filled in correctly.Operations Leadership
Responsible for driving PPU sales in the assigned area
Undertake sound financial management to ensure the Pie Production Units are profitable and stay within budget
Ensure compliance with company’s policies and operational guidelines in daily sales activities
Deal with problems that may arise in the Pie Production Unit by providing creative and practical solutions
Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
Aid the management in decisions for expansion or acquisition
Ensure compliance to standards of procedures and food safety
Manage cost and follow up to resolve maintenance issuesPerformance Management
Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
Resolve staff and customer issues
Ensure the environment is a conducive and happy one for both staff and customers
Evaluate PPU/area performance on sales metrics as well as provide clear communication on daily expectations and targets
Evaluate Individual Development plan with Area Managers
Provide coaching and support to all PPU staff to deliver on the set KPIs for the PPU/areaPeople Management
Identify training gaps and coordinate staff training on operational processes to improve capability
Resolve staff and customer issues
Ensure the environment is a conducive and happy one for customers
Ensure quality assurance of work performed by staff
Perform other duties as assigned by the Regional Operations Manager
Ensure employee satisfaction at work through implementation and execution of all HR policies within the areaKey Performance Indicators
Achievement of PPU sales in assigned areas
Achievement of Area sales, GP, EBITDA, and PBT targets
OFR &OTD >85%
Quality of Customer Service provided to customers
Timely response in mitigating issues
Timely delivery of sales performanceKnowledge Requirements
Knowledge of Financial Management
Understanding of pastry and savoury production
Knowledge of Performance management
Knowledge of applicable legislations, as well as policies and procedures in the food industry
Demonstrates knowledge in Health and Food Safety
Broad understanding of the core operations of Fast Moving Goods
Knowledge of People Management
Leadership and Managerial abilities
Very Good Communication Skills
Strong Problem-Solving Skills
Action Planning, and Prioritization Skills
Knowledge of Safety, Quality, and Cost ObjectivesJob Specifications
A good first degree in Food science and technology or other related sciences
Relevant Food, Health and safety certifications are required
Minimum of 5 years’ experience in a similar role, especially in the QSR/FMCG sector
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