Category: Jobs

Job Description    
Purpose of the job:          

To complete all administration, capture all transport related data for input to KPI reports, assist on site in the absence of the transport controller and to log vehicle breakdowns to the FML call center.

Responsibilities:

• Maintenance and servicing of fleet
• Insurance claims
• Fines and traffic violation control
• Capturing of vehicle fuel consumption
• Ordering and generate order numbers from system
• Ensure Traffic Fines are redirected to drivers’ name
• Ensures monthly kilometers remain within contractual limits and preform Cost allocations
• Maintain and monitor Drm/ Vigil information system

Qualification Requirements    

• Grade 12 or equivalent qualification
• Computer literate

Experience Requirements    

• 2 – 3yrs experience in Transport Administration preferably in an FMCG environment

Key Outputs    
Skills and Attributes Required

• Good communication skills
• Attention to detail
• Good listening skills
• Communication – written, verbal
• Analytical thinker
• Accuracy/ Attention to detail
• Numerical ability
• Deadline driven
• Proficiency in Ms Excel and Word
• Respect
• Sense of urgency/results orientation

Other Requirements:

• Pressurised environment
• Valid driver’s license
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as per shift roster
• Be prepared to work extra hours as a requirement

Job Advert Summary    

Purpose of the Job:

A professional service agent role, reporting to the Team Manager: PPS Operations. Accountable for providing a professional service to PPS members and associated parties via an inbound contact centre model. This role works strictly on a shift work basis including nightshift work.

Minimum Requirements    

Formal Qualifications:

• Matric (Grade 12)
• A 3-year tertiary qualification (Degree/BTech/National Diploma) with relevant business orientation

Experience and Knowledge: 

• 2 years of experience in an administrative and business coordinating role
• Intermediate knowledge of the Life Assurance or Financial Services industry

Computer Literacy:

• Effective use of MS Office applications (Outlook, Visio, Word, Excel, PowerPoint, Projects)
• Interpersonal and Intrapersonal Skills:
• Able to excel in a pressurised environment and be a quick thinker that applies logic in decision-making
• Excellent conflict resolution skills to deal with both irate and complimentary members/intermediaries
• Customer-centric, displaying a positive and professional image of PPS by building and maintaining relationships
• Excellent verbal and written communication skills in English; a good command of the English Language
• A reliable and trustworthy team player
• Good decision-making skills
• Be proactive and can solve problems
• The ability to present product and process information to members/staff on a proactive basis, demonstrating a high level of understanding of the business
• Take ownership of service level standards and ensure they are reached consistently
• Have good telephone etiquette
• Display a strategic level of thinking ability

Duties and Responsibilities    

Main duties and responsibilities:

• Responsible for providing professional service to PPS members and associated parties on the phone in a contact centre.
• To work across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve queries from start to end.
• To be up-skilled and take ownership of their responsibilities within their probation period of 3 months.
• To make decisions within their mandate and execute a higher quality of service combined with increased quantity as per the performance contract.
• To excel in a pressurised environment and be a quick thinker that applies logic in decision making.
• Execute policies and procedures related to service delivery in Operations and between other areas.
• Identify process and procedure improvements and make recommendations to streamline and simplify processes.
• Escalate systems failures to the appropriate support team in order for the team to stay productive.
• Agree duties with team members in order to achieve operational targets including prioritisation and work schedules.
   

Job Advert Summary    

This role will be responsible for exit calculations of resignation, retirement and death claim.  
This role focuses on Operational Processes, Accounting, Stakeholder Management with additional accountabilities which are critical to Operations Finance.

Minimum Requirements    
Education: 

• B. Com Accountancy degree (advantages)  

Experience:

• 5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage.
• Strong reconciliation experience is required.
• Experience in the use of Microsoft Office applications (Word and Excel etc)
• Proficient in MS Office – Advanced Excel.

Knowledge and Skills:

• General knowledge of insurance legislation/rules would be advantageous.
• Exposure in dealing with members, brokers, and advisor’s would be an advantage.
• IT Skill: Strong computer skills, including Microsoft Office Package at a Moderate level.
• Strong sense of commitment to the organization’s goals and values.
• Good business sense.
• Basic knowledge of accounting and financial principles.

Competencies:

• Analytical and be able to make prudent business decisions.
• Flexible and adaptable in changing and challenging circumstances.
• Fast learner with the ability to rapidly assimilate and utilize new information and skills.
• High level of accuracy and be able to operate efficiently under pressure.
• Good written and verbal communication skills.
• Must be self-motivated.
• Time management skills.
• Be a team player and take responsibility for own development initiative.

Duties and Responsibilities    
Operational Process:

• Calculation of resignation, retirement, AD vesting and death claim benefits.
• Calculation of Exit Quotes generate letters and quality assure the letters.
• Transferring of balances from Special benefit account and Apportionment accounts to the current accounts.
• Processing of Credit Control Journals for each calculation done.
• Quality assurance for calculations processed prior to submission of payments.
• Updating of the input file for the transactions to be uploaded on to the system.
• Service Manager to be uploaded with the required Calculation and with relevant notes.
• Resolution to internal and external request within Service level agreement.
• Providing support and assistance to team members and manager.

Accounting:

• Reconciling members information on system to the Exit calculation.
• Prepare daily journal files.
• Investigate and reconcile members billing accounts.
• Stakeholder Management:
• Provide support to the broader Life Operations business units.
• Establish, maintain, and build relationships with key stakeholders.
• Liaison function with internal and external department.
• Assist with year-end requirements and audit queries.

Additional Accountabilities:

• Respond to queries and investigations within agreed SLA.
• Adherence to process control and service levels agreements.
• Performing other duties assigned from time to time by the manager.

Description    

As a Human Resource Administrator, you will be responsible for supporting our Human Resources Department and its Business Partners. Your main administrative duties include maintaining personnel records, managing HR documents, and updating internal databases. To be successful in this role, you should have solid organizational skills and be familiar with HR functions.

Minimum Requirements    

• Minimum Bachelor’s degree or relevant in HR (Preferred)
• Minimum 1 year of relevant HR administration experience
• Good understanding of labour laws and practices
• The ability to keep sensitive information confidential

SKILL REQUIREMENTS/PERSONAL COMPETENCIES

• Proven experience as an HR Administrator or relevant role
• Thorough knowledge of Labour Relations and laws
• Excellent organizational skills
• Excellent communication skills (both verbal and written) – Ability to communicate within all levels of the organization
• Deadline driven
• Proactive and a team player
• Strong analytical and problem-solving abilities
• Ability to work in a dynamic, pressurized environment
• Experience with Microsoft Office
• Strong negotiating skills

Duties and Responsibilities    

HR ADMINISTRATION

• Draft new employee contracts (temporary & permanent) and keep track of all temporary contracts issued by updating the fixed-term tracker and setting calendar reminders.  
• Save electronic files, submit onboarding pack to payroll, and set up probation reviews timeously for HRBPs.
• Create a file (electronic and physical) for each employee once the employee has been onboarded successfully and file accordingly.
• Assist with compiling HR documentation such as AODs, confirmation of employment, transfer letters, etc.
• Keep the HR Filing room tidy and ensure that all documentation is filed on a weekly basis.
• Load new employees (salaried) on EMS (Employee Management System).

RECRUITMENT

• Assist HRBP’s with advertising, shortlisting, qualifying, and setting up interviews.

PERFORMANCE MANAGEMENT

• Compilation of job profiles for the business unit (proofreading and amending KPA’s and KPI’s as required).
• Assist the HRBPs with the coding of KPA’s and KPI’s, including recoding of job title codes as required.
• Importing data into the system and assisting the HRBP’S with the bi-annual performance reviews.
• Keep track of employee probationary periods, and conduct reviews.

INDUSTRIAL RELATIONS MANAGEMENT

• Take meeting minutes and assist HRBPs with the disciplinary hearing process.
• Assist HRBP’s with CCMA administration/packs.
• Drafting of warnings/IR-related documentation and submission to relevant HRBP for review.

The opportunity

EY Consulting is a fast-moving, high-growth area with huge potential. We are currently looking for a Senior Manager to join our team. This team offers variety, challenge, responsibility, and the opportunity to realize your leadership potential. This position falls within our Technology Consulting team, which helps our clients enhance the operating effectiveness of their core systems as they adopt ITSM technologies and solutions on their path of Digital transformations and undertake technology refresh initiatives.

We help clients by delivering assessment, transformation, and process efficiency solutions in specialty areas like finance, supply chain, IT consulting, customer, people and organization change, strategic direction, and program management.

Your key responsibilities

As a Senior Manager, you work with client teams and EY teams to arrive at an enterprise solution that is scalable, adaptable and in synchronization with ever changing business needs. The role will also be required to participate in client and EY internal engagements, provide leadership, oversight and mentorship for junior team members, and support building out the ITSM practice. You will also influence projects, vendors and/or SIs to ensure they are aligned with our approved methods and delivery standards. As a Senior Manager, you’ll assist in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the ITSM consulting market. Our seniors managers are thought leaders with demonstrated experience within their chosen domain.

Project Management: Participate in large scale client engagements. Consistently deliver quality client services, driving high-quality work products within the expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Stay abreast of current business and industry trends relevant to the client’s business. Should be a self-starter with excellent verbal and written communication skills. Should be comfortable interfacing with a client on a daily basis. This role requires daily interaction with the client at many levels.

Practice Management: Demonstrate deep technical capabilities and professional knowledge. Demonstrate ability to quickly assimilate to new knowledge. Possess in-depth business acumen. Remain current on new developments in Consulting capabilities and industry knowledge. Assist in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the consulting market. These are shared with all EY market facing organizations to provide consistency and common platforms with which to go to market.

• Provide subject matter expertise, design expertise and engagement management for the ITSM solution set.
• Deep knowledge of the overall ITSM roadmap and experience with assisting clients to understand the myriad of options available to them. This should include preparing the business case to define an appropriate roadmap for their business and ultimately helping them in executing that roadmap.
• Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress.
• Help prepare reports and schedules that will be delivered to clients and other parties.
• Develop and maintain productive working relationships with client personnel.
• Build strong internal relationships within EY Consulting and with other service lines across the organization.

Skills and attributes for success

• Effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise domain knowledge with technology skills.
• Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge.
• Ability to lead a team of consulting professionals on multiple projects.
• A strong work ethic.

To qualify for the role you must have
A degree in computer science, accounting, finance, or a related field (MBA or Business Undergraduate degree preferred).

• ITSM certification/s and relevant project experience at minimum
• Approximately 8+ years of total experience and ITSM Implementation experience
• Prior Experience of bid and delivery solutioning as well as core delivery
• Strong verbal and written communication with out of box thinking abilities.
• Ability to understand Methodologies (Activate, Agile, SDLC, SCRUM) and other industry business fundamentals and ability to showcase a quick learning curve.
• Proficient in MS Office products (Project, Word, Excel, PowerPoint)
• Strong knowledge in business processes and best practices
• Excellent business communication skills
• Strong knowledge in ASAP /Activate / EY Hybrid implementation methodologies
• Capability of presenting the value proposition for ITSM,
• Very good problem-solving abilities
• Excellent interpersonal skills, strong communication and presentation skills
• Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team.
• Development of project documentation, training materials, requirements gathering, and project management methodology experience required.
• Demonstrated track record managing teams and complex engagements in the consulting arena
• Show initiative and creativity in developing innovative work-around solutions or new processes.
• Demonstrate deep knowledge of ITSM solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
• Support RFx completion in support of customer proposals.
• Engaging with Clients in understanding their requirements, scoping, discovering and defining solutions, explaining business benefits and use cases and a roadmap to meet their goals.
• Creating innovative solution designs that utilize our extensive service offerings.
• Understand client requirements (RFP/ RFI), build synopsis and have an ability to articulate the customer ask.
• Support the ITSM implementation project and play solution architect role binding the entire solution to meet client requirements

Ideally, you’ll also have

• Prior consulting experience and a demonstrated history of driving revenue within existing clients and in developing new prospects at the “C” level of Fortune 500 companies.
• Comfortable working in a matrix environment due to previous experience
• Worked on significant large-scale projects
• Technically proficient with globally recognised current and relevant certifications to prove it
• Strong industry experience / exposure
• Comfortable communicating with senior client and EY stakeholders (globally) in verbal and written form
• Consistently deliver quality client services, driving high-quality work products within the expected timeframes and on budget.
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes.
• Manage expectations of client service delivery.
• Stay abreast of current business and industry trends relevant to the client’s business.
• Should be a self-starter with excellent verbal and written communication skills.
• Systems thinking – the ability to see how parts interact with the whole (big picture thinking)
• Ability to explain complex technical issues in a way that non-technical people may understand
• Project and program management planning and organizational skills
• Ability to deal with abstract concepts and communicate these effectively through compelling written and graphical materials
• Demonstrated ability to manage and supervise a team of technology advisors through all phases of the technology life cycle, including requirements definition, architecture, design, development, implementation, conversion, and testing