Network Operations Programs Manager SSA at DHL April, 2025

Key Responsibilities

• Project/Program Management: Responsible for overall business projects/program management ensuring task assignments are clear and all objectives met: Program/Project governance, organisation, plans, risks, Issues and reporting/communicating progress, and where needed contingency plans.
• Stakeholder Engagement: You will be aware of and manage the rich variety of stakeholders involved in delivery of programs and projects. This is to align and gain buy-in to roadmaps, their timescales, resulting business changes and impact on resources (customer, business, IT, vendor) as well as benefits
• Product Management: You will in your work be the subject matter expert on specific or groups of applications/products and manage the roadmap and enhancement of those same products.
  
  Direct (and indirect) team management: Where requested, project team identification and on-boarding. Assemble, manage and coach the indirect/direct team (remote where applicable) and have active interest in the wider Global Programs and Ops community.
  
  Conduct Regional and Facility Network Operations (onsite) Reviews as needed to ensure full operations alignment, support requirements definition (workshops) and beta deployments.
• Business analysis, process review and requirements definition: Drive innovative ideas, solutions and products through leadership and action. New Processes and functions, Innovation, Regulatory, Costs reduction and Productivity improvement are factors for considerations. Ensure Global SOP is aligned with changes and updated.
• User group management and communication: Functional input, changes management, prioritisation, project participation (testing) and progress transparency via regular reporting
  
  Defining the Roadmap, Portfolio Program Management & Prioritisation: Define, represent and communicate programs strategy(ies) to all stakeholders. Implement harmonized program management process acting on a clear roadmap of deliverables, change and improvement, whilst balancing plans, strategy and criticality.
• Software Development cycle participation: From idea/concept to launch of the capabilities across all areas within the domain. Business case, Project Brief/PID, Business project management, Process, Requirements, Testing and Acceptance to Training and Deployment preparation.
• Deployment preparation and support: Ensure relevant training materials are available, conduct beta/pilots, preparing regions/country to deploy, support deployment with SMEs
• Post program/project implementation and follow-up: Functional reviews, ensure correct application/usage of process/software, initiate corrective measures.
• Support contingency operations for process and EGAP relevant issues: Support any contingency (or similar) analysis and actions with end to end knowledge and corrective measures.
• Operate in a customer focused, multi-national, Multi-Cultural environment – Internal and External

Specific Role Challenges

• Possess a good understanding of the group’s end to end operational processes along with detailed knowledge of the Domain/Application being covered, Global SOP processes and standards and strategic challenges to manage the scope of the projects linked with an allocated program and enable achievement of the program objectives through specific projects.
• Successful management and leadership of virtual project teams and multiple project stakeholders across multiple Programs and Projects within team.
• Manage “deployment” activities where specified in order to ensure the capture of Business Benefits. Noted that core deployment phases and tasks are performed by the regions/countries.
• Provide on-going support to country program leads on program areas
• Develop user training material and deliver training programs to countries as required.
• Success collaboration, interface and interaction with stakeholders
• Most projects are defining, development and deployment of Express Global Application Portfolio (EGAP) solutions in which the Regional Teams realizes the deployment phases.

Minimum Requirements

Education & experience

• Professional Project Management certification preferred. (eg PRINCE2 or PMP)
• Preference for Degree OR equivalent experience.
• Preferred certification or experience in requirements analysis/gathering, process definition and related work.

Skills

• A minimum of 5 years of experience, including at least 2-3 years’ project/program management experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• As a minimum experience across country and regional level preferred.