Responsibilities
Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
Count and determine stock to be merchandised as per SOP.
Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
Keep shelf and back-up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP.
Execute merchandising activities as per cycle brief.
Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
Communicate and upkeep knowledge of product and promotions according to the cycle brief.
Effectively record merchandising activities as per standard.
Execute calls as per call cycle.
Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
Advise manager on out of stocks as per SOP.
Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
Ensure that all escalated queries and challenges are effectively dealt with and resolved.
Requirements
Grade 12
Merchandising experience
12 months experience in an FMCG merchandising environment (Beneficial)
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