As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.Description
We are experiencing hyper-growth. In 2023, our headcount tripled and expansion to 5,000 employees is already on the horizon. Critical to our success is the ability to make data driven strategic decisions which make our scaling ambitions possible, which includes truly understanding the competitive landscape in which we operate.
As such, we are setting up an inhouse market intelligence (MI) team as part of our broader Corporate Development function. MI at Hugo has two subteams – Market Research and Deal Sourcing – into one of which you will be placed.
If placed in the Market Research team you will be the driving force behind analyzing, understanding, and assessing the BPO market in which we operate and emerging trends. Your outputs will be crucial to ensuring that our strategic decisions and growth are backed by data-driven insights and deep market understanding.
If placed in the Deal Sourcing team, you will take a meticulous approach to maintaining a pipeline of potential BPO acquisition targets, including initiating contact, tracking and monitoring outreach efforts.
Your outputs will be crucial to deal origination and ensuring that our pipeline stays robust, diverse, and aligned with our strategic inorganic growth objectives.
What Success in this Role Looks Like
Short-term: Identify and research key BPO industry players or potential acquisition targets.
Mid-term: Contribute strongly to the ongoing development of our inhouse MI platform.
Long term: Embed market intelligence insights and excellence across the organization to drive sustainable growth and competitive advantage.
What You’ll Need to Apply
A Bachelor's or Master's Degree with a sharp mind and analytical skillset that enjoys research and working with data.
Previous experience working with a fast paced international organization complemented (ideally) by market research experience.
Tenacity, drive, and a desire to make an impact in the workplace.
Compensation & Benefits
Opportunity to be part of a high-growth startup with a global impact.
Remote work flexibility.
Competitive salary and benefits package.
Collaborative and supportive work environment where your contributions are valued.
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