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Your Role: Architect, Lead, Elevate
- As a Managing Tech Lead, you’ll spearhead the technical vision, optimise enterprise IT environments, and ensure seamless infrastructure performance. Leading a team of L2 and L3 Engineers, you’ll be the go-to escalation point for complex challenges, collaborating with senior stakeholders, architects, and vendors to modernize IT operations.
What You’ll Do:
Technical Strategy & Architecture
- Define and implement a future-proof IT infrastructure strategy—scalability, security, and high availability are key.
- Oversee and optimize Windows, Linux, VMware, Citrix, Entra AD, M365, and Exchange environments.
- Architect networking solutions (Cisco, Meraki, VPNs, Palo Alto), storage (SANs, iSCSI), and cloud platforms.
- Lead cloud migration, automation, and DevOps initiatives to enhance efficiency and reduce operational overhead.
- Ensure robust disaster recovery, backup, and business continuity using Veeam, iLand, and replication solutions.
- Deploy enterprise IT monitoring tools (PRTG) for predictive maintenance and performance visibility.
Leadership & Team Management
- Mentor, develop, and inspire a team of L2 and L3 Engineers to achieve technical excellence.
- Oversee workload distribution, operational efficiency, and SLA-driven performance.
- Foster collaboration between IT, security, DevOps, and business units to drive cohesive solutions.
- Act as the final escalation point for critical technical issues, delivering expert guidance.
Service Management & Process Optimisation
- Own and enhance end-to-end IT service management (ITSM) processes using ServiceNow.
- Drive compliance with ITIL frameworks and industry best practices.
- Develop and enforce IT policies, procedures, and change management strategies to ensure smooth operations.
- Utilize ServiceNow analytics to generate performance insights and optimize IT workflows.
Security, Compliance & Risk Management
- Implement and maintain enterprise security policies, access controls, and compliance frameworks (ISO, NIST, GDPR).
- Collaborate with security teams to enhance incident response, threat detection, and system integrity.
- Oversee security tools like Darktrace, Zscaler, and CrowdStrike to fortify cybersecurity defenses.
- Manage endpoint security with Ivanti Security Control to safeguard enterprise devices.
Innovation & Continuous Improvement
- Leverage AI, automation, and DevOps methodologies to drive IT modernization.
- Stay ahead of emerging technologies to ensure best-in-class IT solutions.
- Develop performance dashboards and analytics to track system health and efficiency.
What You Bring to the Table
- Proven experience in enterprise IT, with a proven track record in infrastructure leadership and service delivery.
- Deep expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
- Strong networking skills (Cisco, Meraki, VPNs, Palo Alto, Brocade Fibre, HPE switches).
- Extensive experience in cloud solutions, automation, and DevOps (Azure DevOps, GitHub, GitLab, Python, PowerShell).
- ITSM expertise, especially with ServiceNow for incident, problem, and change management.
- Proficiency in enterprise monitoring tools (PRTG) for IT visibility and automation.
- Strong strategic mindset with hands-on expertise in SQL, security policies, and compliance.
- Leadership, stakeholder management, and project delivery experience.
- Certifications (preferred): MCSE, CCNP, VCP, Citrix CCE-V, ITIL, TOGAF, CISSP, AWS/Azure Architect.
