Key Responsibilities
MA capabilities expert for assigned segment
Understands value chain of assigned segments to identify trends, needs and opportunities for Mastercard
Has a good understanding of Mastercard Products, Services and corporate strategy
Collaborates with frontline teams to identify customer needs and opportunities through account planning; recommends needsbased solutions in coordination with Products, Services and Marketing
Bridges gap between Frontline sales team and product/solution expertise
Lead CSC complex value propositions development and sale:
Pulled into deals by CSCL when solution is complex or requires customization (e.g., requires combination of multiple products, service, or platforms)
Works with the CSCL to identify the right “squad” from a solutioning perspective to ensure the appropriate expertise is assigned to a client opportunity/RFP
Main partner to AMs and BDs in developing and quantifying value proposition for integrated, customized solutions across products / services
Iterates with frontline teams at different stages (e.g., value proposition creation, proposal development) to ensure solution meets clientspecific needs
Develops business requirements document in collaboration with product specialists and technical architect.
Engages relevant expertise (from Sales Specialist and Solution Specialist) within the CSC, and across other CSCs (engage other SA’s assigned to other segments) as needed
Market/segment innovation
Creates solutions & proactively builds solutions for known market needs. Solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer “pain points.”
Identifies enabling partners i.e. external parties such as fintechs, for solutioning when capabilities are not present internally within MA
“Rinses and repeats” successful solutions and sales approaches
Knowledge, insights and best practice sharing:
Shares best practices with Solution Architect community
Provides input to the product/solution groups and segment leads to enhance their product/solution and segment strategy to meet the needs of the segment
All About You:
Deep understanding, experience and discipline of product development, product management, consumer experience and problem solving.
Good understanding of Mastercard products and services.
Good understanding of technical basics, APIs, process flows.
Ability to comprehend the business, market context and customer needs to drive and architect integrated and innovative solutions
Able to architect integrated solutions by combining MasterCard’s products and services in ways that meet the customer’s key strategic needs.
Deep knowledge of which solutions work in which environments.
Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver products and solutions for customer needs.
Ability to rally and gain backing from internal stakeholders in order to build organizational support for the proposed solution.
Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data
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