Manager: Server and Cyber Security – Roodepoort at Clover S.A. Proprietary Limited December, 2023

Job Advert Summary    

• Clover is looking for a Manager: Server and Cyber Security to be accountable for all server infrastructure, Data Centers and cyber security (both Information Technology IT and Operational Technology OT) across the organisation. Manager is responsible to deliver agreed uptime, database services, backup, recovery, Data Centre (including managing Cloud providers) in addition to cyber security responsibilities.

Requirements    

• Degree
• Relevant experience in applying job related concepts, techniques and processes at the required level
• Experience in working with senior management
• People management experience 
• Creating and managing capex and opex budgets
• Vendor management

Competencies    

• Proactive and action orientated         
• Achieves Results Effectively        
• Maintains high standards         
• Achieves Results Effectively        
• Commitment and motivation        
• Brings a strategic contribution        
• Interpersonal effectiveness        
• Managing people for performance        
• Ability to plan and organize        
• Ability to manage projects        
• Apply expertise and technology         

Duties and Responsibilities    
Manage server infrastructure

• Manage all server infrastructure including iSeries and standard servers to industry standards        
• Provide 24 x 7 x 365 support on iSeries, standard server infrastructure and invoice printers to support continuous business operations (Supply Chain, Production, Logistics)        
• Manage all Data Centres (both Clover owned and hosted with 3rd parties)        
• Ensure 99% infrastructure uptime        
• Provide server support for warehouse management infrastructure        
• Ensure server infrastructure goals are aligned to business goals        
• Ensure accurate server asset management        
• Drive server business continuity        
• Define policies and procedures to optimise server infrastructure        
• Manage all Data Centres (both Clover owned and hosted with 3rd parties)        

Drive Optimisation on Strategic Projects

• Support CIO to plan and execute the IT strategy in support of Clover business strategy        
• Improve user self-service to reduce call load to the IT Service Desk        
• Reduce long term costs        
• Drive cost efficiencies in all contracts         

Maintain internal service delivery

• Identify global Cloud trends in Platform as a Service PaaS and Infrastructure as a Service IaaS that are applicable to Clover and drive adoption of these        
• Cultivate relationships with IT service providers to broaden the supplier pool        
• Ensure server, backup, restore and Data Centre services meet SLA        
• Participate in and lead (where required) RFIs and RFPs related to IT solutions        
• Pro-actively eliminate technical debt through constant upgrades of technology        
• Provide database administration services        
• Ensure optimal security and protection is afforded to the server infrastructure        

Lead project management

• Plan, motivate for and manage the capex and opex budgets with a focus on cost efficiency and return on investment        
• Deliver projects on time, scope, budget and to user satisfaction        
• Pro-actively eliminate technical debt through constant upgrades of technology        
• Ensure projects are managed within budget        
• Deliver business cases to executive management for for IT operations projects and solutions        

Manage Team efficiencies and collaboration

• Create a culture of high performance, supportive team dynamics within IT to deliver superb customer service to Clover business        
• Establish, communicate, manage and enforce appropriate IT operational best practises through policies and standard operating procedures        
• Improve team skill levels and eliminate key person dependencies