Maintenance Technician – Pretoria at Alstom February, 2024

Job Purpose

To provide technical support to the customer during commercial service, during preventive and corrective maintenance before and after warranty.

Job Requirements

• The job involves frequent mobility, with work in several depots, and at times on the train corridors.
• To carry out technical support and maintenance on 24/7 shift & on-call basis (day, night, weekends).

Minimum Requirements

• National Diploma (S4) qualification in Electrical/Electronic Engineering.
• Industrial/ Technical background with 2 to 3 years’ experience preferably in the railway industry.
• Computer literate (Word, Excel, PowerPoint).
• Ability to communicate effectively across all levels. English fluency .
• Flexible and Adaptable. Can adapt to new ideas, new issues.
• Conscientious. Meets proposed deadlines with ability to work under pressure.
• Team Player. Supports team members, Spirit of “Team Trust Action”.
• Desire to learn and develop.
• Decisive. Obtains and uses necessary information to make decisions.
• Ability to Coach others (occasionally share skills/information with others).
• Self-Motivation. Is inspired by the job at hand and inspires others to achieve agreed goals.
• Logical and organized.
• Autonomous.

Main Responsibilities

• Supporting/Interfacing with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains.
• Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function • Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service.
• Supporting the customer in corrective and preventive maintenance execution by:
• Coaching and training the customer on executing maintenance tasks, following procedures delivered by Gibela Engineering team upon request.
• Answering to all requests addressed by the customer – by call or directly at technical support desk.
• Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working manuals, troubleshooting guide and train system knowledge.
• To troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require manual work and sometimes working on powered up trains in a safe and controlled manner.
• To carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
• To carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and train system knowledge.
• To undertake other duties as specified by the Team Leader and Depot Manager.
• To adhere to Company procedures especially in relation to Quality and Health & Safety.
• To read reports and manuals as and when required.
• To report accidents/incidents, and the work done to repair the Trains.
• To drive company vehicles when required and applicable
• To obtain and maintain a Depot Track Competence license.
• To train new members of the team.
• To assist the Reliability team and the Field Engineer to understand the root cause of complex failures.

Measurements (KPI’s)

• Achievement of Quality Cost Delivery Commitments and EHS.
• Demonstrate good understanding of customer- supplier relationship. 
• Respect of EHS and Quality policies.
• Continuous improvement of tasks executions.
• Technical performance for customer corrective and preventative team
• 24 hours repairs for any defect upon receiving the train for repairs.
• Right Diagnosis of the repair to be done to solve the defects.
• Root cause investigation of complex failures.
• Understanding of the Train sub-systems and reading of train schematics.
• Ability to train and coach the customer technicians on fault finding.
• Autonomy, Spirit of “Team Trust Action”
• Help desk Measurement.