Job Description
You are at the heart of the hotel! As a Laundry Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
- To ensure that all guest and other hotel laundry is processed quickly and efficiently, in line with the laundry requirements.
- To ensure the safe storage, care and use of any chemicals, to protect themselves and colleagues from incorrect or dangerous usage.
- Use the laundry machines in line with their operating instructions, taking account of weight restrictions, and other requirements.
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
Qualifications
Experience/Certificates/Education
- High school diploma or equivalent is preferred
- Proven experience in laundry / housekeeping or a related field preferably in a luxury hotel setting.
- Knowledge of cleaning methods, materials, and equipment.
- Strong attention to detail and organizational skills.
- Friendly and hospitable approach, prioritizing customer satisfaction.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team efficiently in a dynamic and fast-paced environment.
- A passion for delivering exceptional customer service.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Maintain a clean, tidy, and well-groomed appearance consistently.
Physical Requirements:
- Ability to lift and carry moderate to heavy loads.
- Stamina to be on your feet for extended periods.
- Flexibility to bend, stoop, and reach.
