King County Metro celebrated two of its finest employees this week by naming Emmanuel “Manny” Bautista and Thulin Tolliver as the 2023 Operators of the Year. The recognition, presented during a ceremony at Metro’s Atlantic Base, marked a special occasion as both drivers were selected for their exceptional commitment to safety, service, and community connection.
“These two operators truly represent the best of King County Metro,” said King County Executive Dow Constantine. “Their dedication to safety and reliability is an outstanding example of public service. Every day, they put our residents first.”
Bautista and Tolliver were recognized not just for their professional skills but also for the kindness and compassion they show to riders. Metro General Manager Michelle Allison highlighted their unique contributions, from Bautista’s careful attention to riders with mobility challenges to Tolliver throwing a baby shower aboard her bus for a couple adopting their first child.
“These operators connect our communities with such grace and professionalism,” Allison said. “They help students get to school, workers reach their jobs, and families travel to see loved ones. Their dedication makes a real difference in people’s lives.”
Thulin Tolliver, a part-time operator since 1992, drives routes out of Metro’s Bellevue Base and has earned numerous Safe Driver Awards. A Wyoming native, she pursued studies in precision tools and electro-mechanical graphing at Green River Community College. Beyond her role at Metro, Tolliver is also a business owner, running multiple small ventures including T&T’s Wine, a floral shop, and a gift shop. She expressed deep appreciation for the honor during the ceremony.
“This has been a journey,” Tolliver said. “This day will forever be remembered for me. I don’t take this lightly.”
Emmanuel “Manny” Bautista, who drives from Metro’s North Base, joined Metro in 1989 after working as a vehicle maintenance manager for the U.S. Postal Service. Originally from the Philippines, he earned a bachelor’s degree in psychology from Far Eastern University. Bautista thought his time at Metro would be brief, but it turned into a meaningful career spanning over three decades. He also shared his gratitude for the recognition.
“I want to thank my family, especially my wife, for all her support,” Bautista said to the crowd.
Both operators were presented with commemorative rings to mark the occasion. Their achievements will be further celebrated with their photos displayed on Metro buses throughout the year, and their images featured on the cover of Metro’s Route Book, which is used by all operators.
“Thulin and Manny are the essence of public service,” said Phil DeVault, Division Director of Bus Operations. “They bring kindness, reliability, and professionalism to their work every day, and their presence has a profound impact on our customers.”
Riders have shared glowing feedback about both operators. One passenger praised Tolliver, saying, “She is always so friendly and considerate, even making sure elderly people have time to sit before she starts driving again. Every time I ride on her bus is a good experience!”
Another rider, who uses a walker, commended Bautista’s assistance and driving skills: “He helped me get seated, and it was a very smooth ride. He is doing an excellent job.”
For Bautista and Tolliver, this recognition is not just a testament to their skill behind the wheel but also to their dedication to serving the community with care and respect.