Job Description
To build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedback
To negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.)
To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care team
To track, analyse and report back on Clicks service provision performance in line with both Clicks and partners’ expectations and needs
Track, analyse and present on sales performance across medical schemes within Clicks environment across
To analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfully
Provide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partners
To ensure efficient and effective communication of Clicks benefits to partners’ members in conjunction with Clicks Healthcare Marketing Manager
Working with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impact
To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment
Work with internal departments to successfully implement new commercial opportunities
Job Experience:
Essential: 3-5 years’ experience in the healthcare sector
Essential: 2-3 years' corporate work experience
Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre)
Essential: Key Account management experience
Essential: 1-2 years' solid administration experience
Desirable:-2 years Healthcare and /or Retail related work experience
Education:
Essential: 3 year Degree/Diploma in Healthcare
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