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Job Description
Provide expertise and support to the dealer network in terms of Parts functions and methods to assist the dealers in achieving performance objectives according to HASA standards.
Position Overview
- Support Independent and HASA dealers to grow parts business segments.
- Schedule dealership visits regularly to ensure parts departments are operating efficiently and profitably.
- Conduct research and gather data to provide input to operational reporting and decision-making processes.
- Conduct research to identify new opportunities/technologies, which could result in better operational processes.
- Define standard operating procedures (SOP’s).
- Provide expertise to identify and develop solutions to improve quality of processes and services of parts departments.
- Provide specialist advice to enable planning for value-added process improvements, initiatives and services of parts departments.
- Analyse commercial performance of the parts department relative to set KPI’s and where necessary, together with the dealer, develop improvement plans.
- Monthly review of Dealer Performance on KPI’s and developing improvement actions with Dealers.
- Ensure that the correct operational tools and processes, as defined by the OEM, are in place and employed.
- Score Dealers Monthly on, amongst others:
- Stock Holding Days;
- Dead Stock control;
- Ordering Patterns – Stock/Daily;
- Training;
- Accessory Per Vehicle Sold (APU)
- Special Pricing Conversion
- Compile Weekly Exco Presentations on Dealer Performance
- Compile Monthly and Quarterly Dealer Review Presentations and reports
- Communicate all necessary business updates/new information/specials and the likes to the dealer network through bulletins and Parts Whatsapp Group
- Manage and maintain completeness of dealer data base for communication purposes.
- Perform all other position related duties as assigned or requested.
- Assist with ad-hoc tasks as and when required.
Relationship Management
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal operating performance of the business
- Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with PDC and HASA parts growth strategy
- Communicate and keep stakeholders up to date on changes that may affect parts sales performance and supply issues.
Reporting:
NB: All reporting to management and information provided to internal and external customers must be of the highest standard at all times and deadlines needs to be adhered to.
Qualifications and Experience
- Matric
- Post Grad Tertairy qualification
- Dealer and OEM Work Experience
- Drivers licence a must – extensive travelling required
Skills and Personal Attributes
- High level of proficiency in Microsoft excel
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
- Experience in analyzing data to draw business-relevant conclusions
