Detailed Responsibilities
Develop relationships with the UK Operations Specialists
Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments from the ops specialist to the booking to ensure that the client’s trip is booked and planned perfectly.
Continuous communication and excellent service delivery to the Ops specialist at all times.
Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with Ops specialist (if and when required).
The Booking Ownership & confirmed bookings in accordance with company procedures
Once sales confirms a booking in writing, a deposit invoice is to be sent and booking handed over to the Operations Specialist to action – Once payment is receipted, confirm all services required and to cancel those services not needed in the system and relevant AP provider.
Working with UK Ops to ensure that the clients trip is booked and planned perfectly use this skill to build strong connections with all supplier reservations teams, nurture these relationships in order to help get more benefits when engaging regularly with them.
Ensure the applicable specials are loaded correctly and confirmed by the supplier
Ensure that the deposit requirements in the WW match what the AP advises on the quote to mitigate exposure risk in each booking.
Process any additional changes/updates after confirmation to the itinerary.
Confirm that all services not required have been cancelled prior to invoicing final invoice.
Qualification:
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality is advantageous.
Experience:
4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of Southern Africa & East Africa
Personal or educational travel experience in the above areas advantageous.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
Proven English literacy.
Working knowledge of TourPlan and WETU or similar booking/operating system.
Excellent attention to detail.
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