Job: QA / QC & Application Support Officer at Electronic PayPlus Limited

Job: QA / QC & Application Support Officer at Electronic PayPlus Limited

Responsibilities
Application Support Functions:

Provide effective support that guarantee 100% availability of all our applications in production stage
Carry out daily system performance review to ensure optimal system performance
Interface between customers/applications users and the technical team to ensure all issues are documented and promptly resolved with appropriate job completion sign off
Work closely with Ativo and Digital sales teams to resolve any technical issues
To identify and eliminate any bugs and improve the quality of the finished product.
Identify and report system issues to Supervisors. Monitor and test resolution of those issues escalated to Supervisor.
Perform stress testing, performance testing, functional testing & scalability testing, Run customer scenario testing and benchmark with international best practice
Working with senior software developers and project support teams to implement any bug fixing, enhancement, and other developmental activities
Perform minor repairs of equipment and arrange for other servicing needs.
Monitor antivirus software and updates.
Monitor backup systems and procedures.
Monitor all live applications daily to ensure all modules are function properly

QA & QC Functions:

To identify and eliminate any bugs and improve the quality of the finished product.
Review of application prototype, Flowchart and codes to ensure it meet the demands of the project
To provide constructive criticisms, remain tactful and diplomatic to maintain a good working relationship with developers at all times.
Interfacing with users to understand the scope of projects
Working with software developers and project support teams to identifying business requirements
Actively involved in project planning, monitoring applications and software systems
Perform stress testing, performance testing, functional testing & scalability testing, Run customer scenario testing and benchmark with international best practice
Writing and executing test scripts, running manual and automated tests, testing in different environments including web and mobile and device
Writing bug reports, resource planning, reviewing documentation, working towards departmental and project deadlines
Quality assurance, providing objective feedback to software development project teams
Problem solving, designing tests to mitigate risk, presenting findings to software development and business user teams
Communicating findings to technical and non-technical colleagues and follow up to ensure prompt closure.
Any other assignments as may be delegated by the Head of IT and product Development.

Academic Qualifications

HND / B.Sc Degree in Computer Science or Engineering course
2 – 3 years relevant work experience.

Key Skills and Competencies:

High attention to detail and quality
Execution Effectiveness
Analytical skills
Technical competence in software issues
Excellent oral and written communication skills
Excellent mathematical skills
Good time management
Problem solving skills effectively manage priority of tasks and drive to completion in a timely fashion.
Leadership and team development
Ability to work independently and/or as part of a team
Ability to conceptually explain business and technology processes verbally and visually
Understanding of the code, specification and regulations related to the payment card industry
A natural curiosity
Good judgment skills
Good presentation skills
The ability to work under pressure and to tight deadliness and competencies.


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