Job: Product Support Officer at Concept Group

Job: Product Support Officer at Concept Group

Duties & Responsibilities

Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly
Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders
Support the team in pre and post product deployment
Managing product models to ensure they are up to standard in fulfilling product implementation goals.
Monitor and effect the adherence of guiding product policies and goals
Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience
Manage and remove obsolete products.
Complete all works necessary to support market research need.

Qualifications / Requirements

Bachelor's Degree in Finance, Marketing, Business Administration or other relevant fields
2 years of product management support experience, leading strategic and operational initiatives
Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.

Skills / Competencies:

Ability to manage stakeholders
Excellent analytical, decision-making, and problem-solving skills
Competence to analyze financial and non-financial data
Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).

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