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Job: Operations Analyst at Shuttler

Job: Operations Analyst at Shuttler

Shuttler is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles. Our goal is to help you commute to work and back home in the most comfortable, safe, fun and affordable way possible. Passengers shuttle in air-conditioned buses. Each route has been designed and customized to suit your commuting needs.Job Summary

The Operations Analyst supports the fleet operations, scheduling and reporting functions to ensure the effective coordination of drivers and Shuttlers assets to deliver a smooth experience for our customers.

Job Description
Process Orientation:

Learn the company’s processes and execute tasks according to the stated processes
Support the Operations Specialist in managing business processes
Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

Prioritise the use of organisation’s approved channels for communication of official information 
Write clear, understandable, error-free and concise emails and documents.

Leadership:

Lead self by owning all assigned tasks and delivering within agreed timelines
Demonstrate aptitude for growth by continuous learning of new skills and in data management and route planning .

Stakeholder management:

Work with the Customer Experience team to ensure all the relevant information for charter services are collected
Escalate issues to the relevant parties within the timeline specified for the issue

Data management:

Update the assigned customer related data daily in the dashboard 
Collate and analyse data from charter operations to inform recommendation for optimising customer experience.

Job Experience

A Degree in Business Administration, Operations Management or Transport Management.
2 – 3 years experience in a similar role or at a start-up.
Excellent written and verbal communication skills
Ability to work methodically and meet deadlines
A keen eye for details.
Strong analytical and organizational skills.
Experience in inventory management and database analysis.
Strong computer proficiency.


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Job: Operations Specialist at Shuttler

Job: Operations Specialist at Shuttler