Job: Manager, Commercial Services (MCS) / Head of Department and Member of Management at United Nigeria Airlines

Job: Manager, Commercial Services (MCS) / Head of Department and Member of Management at United Nigeria Airlines

Reports to: Chief Operating Officer
Effective Date: TBA 

Job Responsibilities
Business Development:

  • Prepare commercial contracts and negotiating commercial terms for business development
  • Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
  • Demonstrate leadership and provide active coaching and support to the commercial team
  • Lead sales and marketing strategies
  • Establish and manage innovative projects from idea generation to innovation execution
  • Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
  • Identify and develop new routes based on industry data
  • Minimizing risks and ensuring a cost-effective approach

Central Reservation System:

  • Help develop, lead, and deploy a central reservation system
  • Creation and publication of flights, routes and connecting airport
  • Plan unit of sales traffic and expectations
  • Monitor load factor and revenue flown per day of the week
  • Identify special events, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
  • Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
  • Ensuring system data match with the published schedule
  • Ensuring system integrity
  • Provide overall guidance on system use and helpdesk on critical system-specific matters.

Pricing and Inventory Control:

  • Lead price setting and reviews
  • Ensure timely wash-up of all flights to maximize sales
  • Monitor competitor`s availability and adjust allocations according to the marketing strategy
  • Updating of fares and taxes
  • Management and control of reservation inventory to increase business profitability
  • Setting overbooking profile
  • Setting group quote pricing structure
  • Charter negotiation

Planning and Managing Commercial Department:

  • Structure the commercial department into various units
  • Oversee business extensions in terms of corporate clients & Travel Agencies
  • Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
  • Monitor and manage Customer Service and customer satisfaction process flow
  • Ensure seamless relationship between out-stations and Commercial team to enhance business development
  • Liaise with HR department for staffing needs
  • Align with Accounts department for checks and balances
  • Advising company on promotional offers and strategies

People Management:

  • Develop a high-performance service culture within the business
  • Develop KPIs with team members and monitor individual performance
  • Conduct performance appraisal
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
  • Identify training needs and opportunities to develop a highly skilled functional department

Experience & Qualifications

  • B.Sc / BA, M.Sc / M.A in Marketing, Economics, Accounting or any Social Sciences or Engineering;
  • 5 years requisite experience in developing and managing commercial business of major airlines
  • 10 years post graduation work experience
  • Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.

Job Attribute Required Skills:

  • Strong leadership and organizational skills
  • Bilingual skills (working knowledge of French or Portugues) will be an advantage
  • Good interpersonal skills
  • Excellent knowledge of of Microsoft Office Suite
  • Ability and readiness to work under pressure and at odd hours
  • Integrity and reliability at all times
  • Ready and able to train and mentor young professionals.
  • Strong network in the corporate world.

Click Here To Apply

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