Location: Mainland, Lagos
Sell company products and services in your assigned work platform.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Use your assigned work platform to reach out to customers and verify account information.
Manage a large amount of websites, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
Cancel or upgrade orders.
Assist with placement of orders, refunds, or exchanges.
Advise customers on company products and services.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Take payment information and other pertinent information such as addresses and phone numbers.
Keep records of customer interactions, process customer accounts and file documents.
Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Generate sales and close Transactions.
Act as the face of the company.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade a customer to reconsider cancellation.
Inform customers of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service supervisor to ensure proper customer service is delivered.
Closeout or open call records.
Compile reports on overall customer satisfaction.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Knowing the Company’s products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
HND / Bachelor's Degree
At least 2 years relevant work experience.
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