We are looking for a Graduate Trainee Dynamics 365 CRM Consultant who will be responsible for supporting the implementing, customizing, and providing of support for Dynamics 365 modules. This person will support the day-to-day functional application support for clients.
Assist with Consulting – covering all aspects, including presales and sales, product demonstrations and implementation of primarily Dynamics 365 CRM applications.
Work with sales and presales teams to prepare proposals, participate in client presentations, and support business development and the sale of professional services when necessary
Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
Work with team to liaise with prospects / clients to understand business requirements
Assist in requirements gathering sessions, design specification documents and work with the lead to perform tasks such as configuration, testing, data manipulation and documentation.
Creates the functional and technical specifications documentation for the project
Research specifications for customizations, data migration, and system integrations
Assist with the configuration and customization of the CRM system based on design specifications
Research and assist with the development of test plans and scripts
Research and assist with system and end-to-end testing of the application
Work with the lead on design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Research on complex Dynamics CRM business cases, propose, and assist with the implementation of comprehensive solutions based on CRM, 3rd parties and customizations
Assist with the Installation, setup, and configuration of dynamics 365 CRM solutions.
Research data migration from external systems into dynamics 365 CRM
Work with the lead to demonstrate expertise in Industry areas of focus, contribute to development of Industry solutions
Research and assist in the migration from a legacy system to a newer version
Research configurations within Dynamics 365 CE and/or Power Platform OOTB-functionality to implement business logic and automate business processes.
Assist in the delivery of product training in a classroom or on-site setting.
Support UAT with business users, capturing and reporting defects to the project to enable review, required remediation and re-test.
Maintain professional quality service. Earn respect of our clients through demonstration of adaptability, commitment, resourcefulness, and proactive communications.
Maintain best practices in throughout Dynamics 365 projects
Keep abreast of new technologies and be aware of industry standards, best practices, and trends
Have a minimum of Bachelor’s degree in Computer Science/ Engineering or a related field
Must be below 25 years old as at the time of this application
Display excellent communication skills, verbal and written
Knowledge implementing Microsoft Dynamics CRM, and/or other CRM applications.
Knowledge of current business processes, issues, and technology related to the operation of a sales, marketing, and service departments within an organization
Excellent verbal and written communication
Strong Problem-Solving and Analytics Skills
Knowledge with process analysis, design, and implementation
Knowledge of technical/solution design document creation