Job: Customer Success Executive (Performance) at Moove

Job: Customer Success Executive (Performance) at Moove

About the Role

Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.

In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you’ve got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing 

  • Ensure that vehicles are utilised optimally.

  • Track and optimise driver’s KPIs (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate)

  • Drivers Daily Contact Check

  • Vehicle Inspections Compliance

  • Invitations Compliance

  • Market Analysis (product, challenges, drivers feedback, and so on)

What You will need for this position 

  • Degree in any discipline.

  • 4-years experience in customer care/support performance roles.

  • Experience in a customer-centric industry is an added advantage.(e.g. Logistics, Transportation, Banking & Telecom)

  • Proficient in the use of Microsoft Suites (Excel).

  • Ability to manage people.

  • The candidate must possess an eye for details.

KPIs that will be measured after you start 

  • Vehicle Utilisation

  • Weekly KPIs attainment

  • Weekly active driver compliance.

  • NPS

  • Cash collection rate.

  • Daily drivers contact check

  • Weekly issues resolution rate

  • Weekly vehicle inspections

Who You’ll Be Working with:

Directly reporting to our City Manager and closely working with our Operations Unit.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber’s preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,


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