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Job: Customer Service Support at Zamantee Africa

Job: Customer Service Support at Zamantee Africa

We are hiring a customer service support to manage talent queries and support clients. You will also be asked to process registrations, meetings, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Meeting with prospective clients once a while
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Interested and qualified candidates should apply using the Apply Now button below.


Click Here To Apply

Written by Admin

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