Locations: Victoria Island, Lekki, Osapa and Ikorodu – Lagos
- As a Customer Service Officer, you would be involve in offering sales support, resolve complaints, attend to enquiries, up and cross sell to customers (walk-in and on-line).
- Preparing the Customer Service Guidelines.
- Solving all product or service related issues of the customers.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly.
- Providing the best possible solution to the queries of the customers.
- OND / HND / Bachelor’s Degree with 1 – 3 years of work experience.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Previous experience working in a confectionery company is an added advantage.
N50,000 – N60,000 monthly