Job: Customer Service Officer at Khenpro Global Services

Job: Customer Service Officer at Khenpro Global Services

Locations: Victoria Island, Lekki, Osapa and Ikorodu – Lagos

Job Description

  • As a Customer Service Officer, you would be involve in offering sales support, resolve complaints, attend to enquiries, up and cross sell to customers (walk-in and on-line).
  • Preparing the Customer Service Guidelines.
  • Solving all product or service related issues of the customers.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly.
  • Providing the best possible solution to the queries of the customers.

Requirements

  • OND / HND / Bachelor’s Degree with 1 – 3 years of work experience.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Previous experience working in a confectionery company is an added advantage.

Salary
N50,000 – N60,000 monthly


Click Here To Apply

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