Location: Lekki-Peninsula, Lagos.

We are seeking the services of a business/sales-oriented Customer Care Representative who would serve as the focal person for resolving all customer related queries relating to our business. He/she would be saddled with the responsibility of providing accurate product and service information to our clients whilst resolving customer complaints within record time. The preferred candidate should be a service-oriented individual who is capable of working independently in a fast-paced and procedural business environment with a zest for revenue generation.

Responsibilities

Deal with all walk-in, telephone or e-mail enquiries professionally
Opens customer accounts for new clients and maintains a well-organised database of clients
Resolve customer-related queries within approved time limits
Maintain a record of customer interactions, process all queries related to customer accounts and file documents appropriately (both physically and virtually)
Collaborate with the security department to keep a detailed record of check-in and check-out time of visitors
Ensure the reception and all common areas are neat and presentable at all times
Regularly review existing standards and procedures in line with your job while implementing best practices to ensure customers satisfaction.

Requirements

Minimum of 3 years post-qualification work experience in a relevant role
Proven experience of working as a Relationship or People Manager
Tech-savviness and apt proficiency with the use of Microsoft Office Suites
Willingness to go the extra mile to resolve customers queries
Customer service background in any service-oriented firm is required
Must be customer-centric and emphatic in dealing with people
Must be very conversant with relevant CRM tools
Possession of relevant Professional Certifications in Customer Service or People Management is Compulsory
A Bachelor’s degree/HND in Humanities, Social Sciences, People Management or relevant field