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Job: Community Manager at HRbreakoutRoom

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Department: Media and Communications
Industry: Healthcare

Job Description

  • This position is responsible for monitoring social media channels to build a community of followers within the healthcare space, handle support questions, and increase engagement.


  • Be the eyes and ears for the brand across all owned, earned, paid social conversation in the healthcare community.
  • Develop a content marketing plan and editorial calendar.
  • Provide engaging text, image and video content for social media accounts
  • Organize and participate in events to build community and boost brand awareness
  • Manage communities with attention to detail, creativity and good humor.
  • Set, plan and implement social media and communication campaigns and strategies
  • Provide engaging text, image and video content for all social media and professional accounts
  • Respond to customers in a timely manner and carry customer service issues with agility and empathy
  • Monitor, track and report on feedback and online reviews
  • Organize and manage events to boost brand awareness
  • Coordinate with Marketing, PR and Communications teams
  • Work collaboratively with internal team and liaise with Development and Sales departments
  • Build relationships with customers and industry professionals
  • Stay up-to-date with new trends in the healthcare space and generate new ideas to draw audience’s attention

Qualifications and Educational Requirements

  • Proven work experience as a community manager or similar role
  • B.Sc. Mass Communication, Journalism or any relevant field
  • Proven experience in the healthcare sector or community
  • Experience planning and leading community initiatives
  • Sharp vision for finding patient, doctor communities & utilizing software to find reach community leads.
  • Ability to identify and track relevant community KPIs
  • Thorough understanding of all social media platforms and hands-on experience with social media management (Facebook, Instagram, Twitter, TikTok, Snapchat, Pinterest,YouTube etc), their technical requirements and best practices.
  • Familiarity with analytics tools, publishing platforms and social monitoring tools such as (Spredfast, Sprinklr, Netbase etc).
  • Excellent verbal communication and writing skills
  • Excellent interpersonal and presentations skills
  • Ability to interpret website traffic
  • Knowledge of online marketing
  • Attention to detail, critical-thinker and problem-solver
  • Good organizational and time-management skills

N100,000 – N200,000 monthly

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