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Job: Business Process Associate at Paelyt

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Location: Lekki Pennisula, Lagos


  • The Business Process Associate will be responsible for ensuring Paelyt continually improves on existing policies and processes, and will also be responsible for Process & policy documentation

Business Process Documentation:

  • Set clear guidelines on (and ensure adherence to) process and policy document standards (document purpose, document content, document scope, document naming convention, approvals and sign-offs)
  • Define a document review process and implement documentation review schedules for updating standard operating procedures and policies
  • Map and document enterprise-wide business processes
  • Develop policies as required
  • Convert existing process and policy documentation to agreed standards
  • Store all process and policy documents in a centrally accessible location
  • Manage a document portal: incorporating document filing, status definition, user access rights, version control, document ageing, etc.
  • Disseminate process and policy information to intended recipients
  • Improve process awareness and compliance

Business Process Continuous Improvement:

  • Elicit, analyze and validate business functional requirements using interviews, workshops, focus groups, etc.
  • Conduct business process analysis
  • Develop and document use cases
  • Identify and document key opportunities for process improvement
  • Identify, coach, coordinate and lead Process Champions to drive process improvement at

Functional Levels:

  • Identify collaborative tools to enable centralized supervision of projects and ensure project visibility
  • Manage all Business Process Management (BPM) projects; verify the statement of work, track deliverables, perform monitoring and controlling, close projects, etc.
  • Research process improvement tools, methodologies, technologies and best practices for process improvement efforts (developing a Business Process Management “toolkit”):
  • Develop training guides, conduct user training for solution implementation and perform post-deployment support
  • Perform post-deployment impact analysis
  • Collaborate with vendors and systems analysts to understand gaps in target systems and determine where system enhancements are required
  • And any other task assigned by your supervisor from time to time based on business priorities of the business.

Required Qualifications

  • First Degree or equivalent in a relevant discipline.
  • Postgraduate/professional qualification in a numerate field will be an added advantage.
  • Minimum of four (4) to four (5) years’ work experience.
  • Past work experience as a Business Process Personnel is desired.


  • Knowledge of the finance industry business operations
  • Possesses an understanding of FinTech businesses and products
  • Demonstrate basic leadership skills
  • Business Modelling, Analysis and design
  • Business Process Re-engineering and Improvement
  • Use of process mapping tools
  • User Interface Design skills
  • Attention to details
  • Good stakeholder and engagement abilities
  • Knowledge of finance, accounting, budgeting, and cost control principles
  • Ability to analyze financial data and prepare financial reports, plans, and projection
  • Excellent communication & presentation skills
  • Working knowledge of Microsoft Office Suite and other relevant accounting tools
  • Elicitation
  • Documentation
  • Quality Control
  • Policy development.

Leadership & Managerial Effectiveness:

  • Excellent leadership & influencing skills
  • Excellent planning and organization skills
  • Ability to adapt to and manage change

Communication Skills:

  • Excellent verbal & written communications skills
  • Coaching and counselling skills
  • Business writing skills

Personal Attributes:

  • Strong Analytical Skills
  • High level of integrity
  • Excellent interpersonal skills & people skills
  • High level of emotional intelligence
  • High level of personal effectiveness
  • Time management skills
  • Detail-oriented
  • Resourcefulness

Specific Behavioural Skills based on Job Role:

  • Negotiating skills
  • Presentation skills.

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