POSITION SUMMARY
The successful incumbent will be responsible to provide adequate and effective IT support within the department, working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment.
Required Experience & Qualifications
IT tertiary qualification (degree or diploma)
At least 2-3 years in the IT field. IT within Hospitality experience advantageous.
Experienced in supporting hotel IT infrastructure (preferred)
People orientated and results driven
Professional communication and email etiquette,
Strong and effective planning and organizing skills to ensure operational efficiencies
Ability to work shifts including weekends and public holidays
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Driver’s License with own transport (preferred)
Technical criteria
Full Microsoft and Microsoft Server literacy
Administrative skills on Opera PMS
Must have working knowledge of NEC PABX for 1st line support
HP switches, VLANS, TCP/IP and Routing
Thorough understanding of Wireless networking using Ruckus
Simphony POS knowledge and administrative skills
MCSE (preferred) / MCTIP (Or equivalent)
CCNA or Min 3 years switching experience
ITIL Fundamentals(advantageous))
Oracle Knowledge
SQL Queries (advantageous)
N+ or A+
Key Duties and Responsibilities:
Ensure that the highest standards of services in the IT departments are maintained and developed at all times.
Effectively co-ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLA’s
Monitor suppliers in accordance with the agreed SLA’s
Provide support and guidance to all departments to ensure efficiency throughout the hotel
Assist in the control of IT related operational expenditure, and budget management
Ensure that the day to day tasks are actioned and delegated accordingly
Responsible for all aspects of the Hotel network, including hardware, software and outsourced support.
Ensure that all Marriott information security and audit standards are adhered to.
Assists in disaster recovery and business continuity as it relates to technology.
2nd level problem solving, research solutions for underlying problems
System documentation in accordance with Change Management Policies
Capacity and Availability Planning and reporting
PCI DSS & POPI Compliancy implementation, monitoring and reporting
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