Key Responsibilities
Managing projects and operations by ensuring that SLA’s are achieved and client expectations are met.
Providing prompt professional support to users, in line with targets and time lines, using the concept of best practices.
Ensuring IT compliance with global Glencore standards.
Improving or adjusting IT services to address changing business needs.
Planning, implementing, and maintaining disaster recovery plans to ensure business continuity.
Minimum Qualifications
Grade 12.
A+ and N+ Certification.
Certified Support Technician (CCST), CISCO Certified Network Associate & CISCO Certified Network Professional Enterprise (CCNP) Certificate.
Fortinet Certified Fundamentals, Fortinet Certified Associate and Fortinet Certified Professional Certificate.
Minimum Experience
Minimum 5 Years’ experience in an IT systems infrastructure environment.
Experience in Service Desk and Telephony systems will be advantageous.
Experience with Enterprise networks will be advantageous.
Mining Industry experience will be advantageous.
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