Position Overview
- The IT Intern will assist in various digital transformation initiatives. This role provides hands-on experience in IT operations, system administration, network administration, procurement, tech support, and data analytics while supporting the organization’s strategic objectives.
Responsibilities of the role:
Network Administration
- Support in troubleshooting hardware, software, and network-related issues.
- Provide technical assistance for system access, software installations, and configurations.
System Administration
- Assist in implementing and automating IT workflows using AI or technology solutions and Microsoft 365 applications.
Procurement and Asset Management
- Monitor and update IT asset inventory and track procurement needs.
- Track renewal dates for software licenses and hardware warranties to prevent service disruptions
Website and Portal Management
- Support in conducting quarterly website audits and implementing necessary improvements.
- Research and recommend new design trends and features based on industry benchmarking.
- Perform routine plugin updates and performance optimizations for web platforms.
IT Training and User Support
- Assist in organizing and conducting IT training sessions for employees
- Respond to employee IT-related inquiries and provide step-by-step troubleshooting assistance.
- Document IT processes and create user guides for internal systems and applications.
Skills and Requirements
- Completed a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of networking, cybersecurity, and system administration.
- Familiarity with website management (WordPress, SEO, Google Analytics) is a plus.
- Proficiency in Microsoft 365 applications is an advantage.
- Educational Qualification
- Minimum BSc or BA degree
