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Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always…
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International Contact Center Agent (UK)
Requirements:
Min Entry Level Experience:
- Customer Service: 1 year
- Experience working with UK/USA clients
- Contact Centre Experience: 1 year
- Experience working in a KPA/Target driven environment
- No Criminal Record
Qualifications:
Key Roles/Duties:
- Answering a variety of incoming calls promptly, delivering a professional and efficient service
- The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
- Performing administrative functions associated with booking appointments and dealing with and resolving queries.
- Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
- Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
- Re-arrange patient appointments within set KPIs/SLAs
- To provide non-clinical advice about clinic appointments and preparation
- To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
- Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
Method of Application
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