Internal Sales Account Manager at Metso Outotec November, 2023

JOB STATEMENT

Build and maintain active long-term relationship with key decision makers at customer site level and continuously promote Metso ’s value adding offering. Create a healthy business with high customer satisfaction with the site account

JOB DUTIES AND RESPONSIBILITIES

• Responsible to deliver profitable business growth from allocated sites
• Responsibility to create the relationship with the key people at the site and share those with the organization, connecting key interfaces
• Focuses on after-market business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales
• Plans and has full visibility to the activities of any Metso function at the site
• Seeks and coordinates for best resources and channels to be used for customer facing activities
• Understands customer business and is capable to argue Metso Outotec’s added value
• Drives site sales activities together with cross organizational site account team and understands customer’s Capex and Opex related decisions and buying timetable
• Drives account planning and implementation (strategy, relationship, site level budgeting activity plan, sales roadmap and plan)
• Maintains and shares information of installed base, performance and shutdown schedules and plan
• Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities
• Supports Accounts Receivable and payment collections
• Active member of the Market Area Key Account/Global Key Account team
• Owns order intake, sales margin for the allocated site accounts
• Vetoes, site level activity planning and global/Market Area account planning

RELATIONSHIPS

• Reports directly to the Director Sales & Service Region Central East

INTERNAL AND EXTERNAL INTERFACES

• Mining customers
• Engineering and Drawing Office
• Complex Proposals Commercial team
• Project Execution team
• Key Account Managers
• Business Development Managers
• Product Lines
• Product Support

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Bachelors’ Degree – B Eng preferred
• Minimum 3 years’ experience in Sales or Account Management
• Sales experience in similar industry will be advantageous
• Experience working in a customer-focused and fast-paced professional environment
• Computer literate in Sales Force, Microsoft Excel, Word and PowerPoint
• Strong negotiation and influencing skills, with the ability to build trust

SKILLS AND ABILITIES

• Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
• Good interpersonal, communication, presentation & facilitation skills
• Highly motivated individual with the ability to work under pressure and meet deadlines
• Team player
• High attention to detail and accuracy
• Strong written and verbal communications skills are critical
• Prepared to work flexible work hours to meet deadlines when required
• Willingness to learn and continually improve own knowledge base
• Driven and independent self-starter focused on meeting or exceeding targets set
• Ability to manage own time
• Adaptability: maintaining effectiveness when experiencing major c