What you'll be doing:
Oversee Wrike EMEA regional workflow tool project and delivery roadmap
Lead and manage the EMEA team of Implementation Managers.
Focus on establishing the base Wrike service offering and engagement model with vendor to control initial project onboarding
Facilitate technical discussion to agree base solution architecture and implementation model
Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
Manage vendor and review service/SLAs
Ensure smooth handoffs pre/post onboarding – collaborating with support teams, end user groups and all stakeholders.
Report to the Global Product Owner and steering group on implementation progress, issues, risks and changes.
Lead Wrike superuser forums – ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
Wrike Platform Operations – contact point for maintenance, upgrades, security reviews, audits, etc.
Undertake some super-admin duties as defined by the global platform standard operating procedure
What you'll need:
Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
Demonstrable experience in the implementation of workflow tools – (specific Wrike experience is beneficial but not required)
Experience in digital transformation programs within large organizations
Knowledge and experience in project management methodologies such as Agile/PMI/Lean
Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
Highly organized, excellent planning skills with strong business change background
Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
A direct, straightforward style, able to cut to the core quickly
Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)
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