Job Summary
- We are seeking an experienced and strategic HR Manager to lead our Human resources function at Bosak Microfinance Bank Limited.
- The ideal candidate will develop and implement HR strategies that align with our mission to serve micro-clients and support organizational growth in the microfinance sector.
- This role requires a proactive leader with expertise in talent acquisition, employee engagement, and compliance with regulatory requirements specific to the financial services and microfinance industry.
- The HR Manager will play a critical role in building a motivated, skilled workforce capable of delivering exceptional service to our unique client base.
Key Responsibilities
Strategic HR Leadership:
- Develop and execute HR strategies aligned with Bosak Microfinance Bank’s goals of financial inclusion, client empowerment, and operational excellence.
- Collaborate with senior management to identify workforce needs that support the bank’s growth in serving micro-clients and expanding outreach.
- Design and implement HR policies that reflect the bank’s commitment to simplicity, professionalism, and respect—core values driving our operations.
Talent Acquisition and Retention:
- Oversee recruitment processes to attract talent with a passion for financial inclusion and experience in microfinance or related sectors.
- Develop targeted hiring strategies to fill roles such as loan officers, deposit mobilization officers, and customer service staff who understand the needs of low-income and market-trader clients.
- Implement retention programs, including competitive remuneration, career development opportunities, and employee welfare packages, to maintain a motivated workforce.
Employee Development and Training:
- Identify training needs specific to the microfinance industry, such as customer relationship management, microcredit risk assessment, and regulatory compliance.
- Design and deliver training programs to enhance employee skills in serving micro-clients, managing group lending methodologies, and promoting savings culture.
- Foster a culture of continuous learning to support career progression and organizational adaptability in a dynamic industry.
Performance Management:
- Establish a performance management system that ties individual and team goals to the bank’s objectives, such as deposit growth, loan portfolio quality, and client satisfaction.
- Conduct regular performance appraisals and provide actionable feedback to drive productivity and accountability.
- Ensure performance metrics reflect the bank’s focus on serving underserved communities effectively and profitably.
- Compliance and Risk Management
- Ensure HR practices comply with Nigerian labor laws, Central Bank of Nigeria regulations, and Microfinance industry standards.
- Maintain accurate employee records and oversee payroll processes to ensure timely and error-free compensation aligned with industry benchmarks.
- Mitigate HR-related risks by enforcing policies on workplace safety and ethical conduct.
Employee Engagement and Culture:
- Cultivate a family-like, collaborative work environment that mirrors the bank’s client-centric approach, fostering teamwork and mutual support.
- Implement wellness and engagement initiatives to address the stresses of working with low-income clients and market traders, ensuring employee resilience.
- Act as a liaison between management and staff, promoting open communication and prompt resolution of employee concerns.
HR Operations and Reporting:
- Manage day-to-day HR operations, including onboarding, benefits administration, and exit processes, with a focus on efficiency and employee satisfaction.
- Monitor and report HR metrics (e.g., turnover rates, training effectiveness) to inform strategic decisions and demonstrate HR’s impact on organizational goals.
- Oversee budgeting for HR activities, ensuring cost-effectiveness while maintaining competitive employee welfare packages.
Qualifications and Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field. Professional certification (e.g., CIPM, SHRM, CIPD) is mandatory.
- Minimum of 7 years of progressive HR experience, with at least 3 years in a managerial role within the microfinance, banking, or financial services sector.
- Strong understanding of microfinance operations, including group lending methodologies, financial inclusion principles, and regulatory frameworks.
- Proven expertise in talent acquisition, employee development, and succession planning.
- Excellent leadership and team management abilities, with a focus on motivating diverse teams.
- Strong analytical and problem-solving skills to address complex HR challenges.
- Proficiency in HR software, Microsoft Office Suite, and payroll systems.
- Exceptional communication and interpersonal skills to engage employees and stakeholders effectively.
- Passion for financial inclusion, adaptability to a fast-paced environment, and a commitment to fostering an inclusive, growth-oriented workplace.
