Hospital Operational Manager at Lagos Executive Cardiovascular Centre August, 2024

• The Practice Manager would be responsible for coordinating all the operational aspects of the practice.
• The Practice manager is expected to provide visionary leadership in order to ensure effective running of the facility, oversee and manage the hospital staff to ensure optimal, productive and patient-centered practice. Working closely with the Consultants and Specialists,
• S/He will ensure the efficiency and stability of the medical office operations and manage the business end of the medical practice including supervision of the non-clinical staff.
• The main areas of responsibility will be developing business strategies, writing proposals, implementing information management & technology systems, human resource management, formulating budgets, marketing and overseeing daily operations.

KEY RESPONSIBILITIES

General Administration:

• Monitor patient scheduling, referrals and patient satisfaction
• Interact with patients and address concerns or issues of complaints to ensure high quality patient care and the delivery of excellent customer service
• Ensure constant updates relating to laws and standards of medical practice
• Identify strategies for growth and execute plans to achieve growth goals
• Responsible for ensuring compliance with all established policies.
• Responsible for managing revenue, expenses and budgeting.
• Support & implement I.T systems
• Responsible for developing business strategies and proposals in line with expansion objectives
• Work with key clinical staff, ensure compliance with practice protocols and procedures, review and update as required
• Represent the company at external meetings
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation
• Ensure the premises are properly maintained and cleaned and security systems are in place

Human resource management:

• Manage daily staff activities including roster, time keeping, organizing staff meetings, liaising with departmental heads on their needs
• Monitor staff leave, staff discipline and fines
• Foster a productive work environment amongst members of staff
• Implement work policies and staff performance appraisals
• Provide advice on staff training needs to the Medical Director and arrange where appropriate Management of staff meetings and other internal communications
• Ensure all staff and doctors are kept informed on all policy changes
• Direct supervision and coaching of non-clinical staff

EDUCATIONAL QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s degree is essential
• Master’s degree in healthcare or business management or degree in health-related field is an added advantage.
• Proven ability in Management including human resources, planning, Finance and budgeting
• Minimum of five years’ experience in a managerial role & conversant with technology
• Experience in the management of a health care practice
• Strong leadership, customer service, and personnel management skills and experience
• Demonstrated working knowledge of business management and planning skills.
• Working knowledge of budget processes & Finance
• Strong analytical skills to comprehend complex medical, administrative and financial information.
• Excellent organizational, communication, flexibility and interpersonal skills. In-depth experience with problem-solving and decision-making.
• Working knowledge of computer systems; including Microsoft Word, Excel, and PowerPoint

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Knowledge of fiscal management and human resource management
• Knowledge of accounting systems and budgeting
• Skills in planning, organizing, and supervising.
• Skills in exercising initiative, judgment, problem-solving, and decision-making.
• Skills in developing and maintaining effective relationships with medical and administrative staff, patients and the public.
• Ability to communicate effectively both in writing and verbally.
• Ability to handle information in a confidential manner