First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.Role Description
This is a full-time role located in Lagos.
As a Head Office Operations (Payments, Settlement, Account Management) professional, you will be responsible for overseeing and managing operations related to payments, settlement, and account management.
Your day-to-day tasks will include monitoring and supervising payment processing activities, ensuring accurate and timely settlement of transactions, and managing customer accounts. You will also collaborate with cross-functional teams to identify and implement process improvements, and ensure compliance with regulatory requirements.
Qualifications
Proven experience in operations management, specifically in the areas of payments, settlement, and account management
Strong knowledge of banking operations, payment systems, and regulatory requirements
Excellent analytical and problem-solving skills
Ability to work effectively in a team and collaborate with stakeholders at all levels
Exceptional organizational and time management skills
Excellent communication and interpersonal skills
Proficiency in using banking software and platforms
Bachelor's degree in a relevant field
Professional certifications in banking or related areas are a plus
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