Head of Payments at Flash Group January, 2025

• The ideal candidate for this position will be required to perform both a strategic, analytical and commercial function within the Aggregation Division to optimise the performance of our payment aggregated solution called Flash Pay as well as cash out services provided.

Job Description

Minimum Requirements:

• BCom (General) or Bachelor of Business Administration
• Minimum 8 years experience in analytically focused and commercial roles within payments of the fintech industry 
• Financial services and payment experience will be a major advantage

Additional Strategic Requirements:

• Knowledge and understanding of digital marketing channels, including social media, email marketing, SEO, and paid advertising.
• Familiarity with customer segmentation and targeting strategies to optimize marketing campaigns.
• Proficiency in using marketing automation and CRM platforms to track and analyze customer behavior.
• Ability to conduct market research and competitive analysis to identify market trends and opportunities.
• Strong strategic thinking and problem-solving skills to develop innovative growth strategies.
• Experience in budget management and forecasting for marketing initiatives. Familiarity with regulatory requirements and compliance standards within the fintech industry.

You will need to demonstrate:

• Analytical, conceptual, problem-solving and solution-driven
• Natural leader and motivator of project teams with decision-making ability
• Intellectually curious and holistic thinker with a focus on outcomes
• A desire for action with strengths in problem-solving, issue-resolution, and attention to detail
• Ability to look ahead and balance strategic projects and initiatives with day-to-day reporting and management
• Demonstrated ability to work with senior management teams, manage and execute strategy with a strong call to action
• Ability to effectively prioritize projects and meet aggressive, recurring deadlines
• An affinity for, and examples of, data-driven decisions that have enabled high growth in the past
• Excellent oral and written communication skills, as well as the ability to think clearly & analyze quantitatively
• Ability to juggle many tasks and projects simultaneously in a fast-moving environment and must be a self-starter who is excited about analytics to drive growth

Job Requirements

Responsibilities:

• Work closely with the GM of the Aggregation division to improve the overall revenue contribution, strategy and performance of strategic service offerings called Flash Pay and cash out.
• Drive continuous innovation and refinement to ensure Flash Pay remains the market leader delivering excellence from end to end.
• Define and develop business critical metrics and reports, key performance indicators, and financials to support this growth
• Custodian of client segmentation, identifying leads and growth in existing partnerships to align with the key strategy, drive innovation, grow revenue and commercials
• Analysis of the Flash Pay & cash out operational and financial metrics with detailed action plans
• Develop strategic goals within multiple Flash divisions with key actions to drive all business units’ needs
• Manage the overall Flash Pay and cash-out strategy and execution thereof across all business divisions
• Oversee Flash Pay & cash out financial modeling, budgeting, and forecasting across all divisions
• Build, manage, and influence relationships with both Sales and Key Account Manager teams to activate the correct strategy
• Understanding the impact of different components and market events on success with key marketing stakeholders 
• Identify and align with client needs to shape the development of payment technologies and business solutions.
• Develop strategic roadmaps to guide payment solutions, customer support, and operational improvements based on client demands.
• Prioritize onboarding plans for existing partners alongside Key Account Managers to maximize retention and growth.
• Create client prioritization frameworks to ensure smooth onboarding with internal teams, enhancing client satisfaction and revenue growth