Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!Job Duties/ Responsibilities/ Accountabilities:
Coordinate, drive, manage and monitor the activities of various operational units in the warehouse (inbound, inventory, order processing, returns & outbound).
Plan scalable activities which guide against loss/damage/theft of stock at every given time by conducting periodic and cycle counts.
Manage the accountability of stock & orders at every level, through accurate inbounding and put-away process.
Develop and implement warehouse policies to ensure seamless operations and constant improvement in operations deliverables
Develop and implement warehouse operations system improvements by analyzing and managing process work flow, space requirements, and equipment layout.
Manage and drive cross-functional correspondence between the warehouse and other departments of the Konga business
Drive and accomplish warehouse operations human resource objectives by recruiting, communicating job expectations, appraising, and reviewing job contributions.
Drive and manage warehouse changes for quick adoption of new processes and technologies by sharing knowledge and guidance through constant training on WMS
PERFORMANCE INDICATORS
Key Performance Indicators/ Performance Goals:
% warehouse recorded damage/loss against total loss of the business
% of cancellation exceptions through efficient order to ship processing throughput
% of monthly shipped to delivered within SLA at end of the month
% of recorded process exceptions during order processing
% of improved monthly stock variances
Key Deliverables:
Warehouse daily throughput
Stock & order accuracy
Stock/order process efficiency and productivity
Staff performance and competence evaluation
KNOWLEDGE/EXPERIENCE
Ability to manage a team
Good listening skills
Written communication
Accurate Information
Good Communication skills
Good problem-solving skills
Knowledge of Microsoft Office
Customer Service
Ability to multi-task
Accurate documentation
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