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We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is…
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Graduate Customer Service Host (Fixed Term Contract)
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Graduate Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Demonstrates consistent behaviour aligned to our Organisational Culture
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Be available for 24/7 shift rotations
- Be in a possession of a degree – BCom / BSC
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
Method of Application
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