Main Functions
- The General Manager (GM) is responsible for the overall management and performance of the 5-star superior luxury hotel.
- The role involves overseeing all aspects of the hotel’s operations, including guest services, sales and marketing, food and beverage management, housekeeping, and maintenance.
- The GM will ensure that high-quality standards are maintained, customer satisfaction is prioritized, and business targets are achieved.
- The position demands strong leadership, effective communication, and the ability to inspire the team to deliver exceptional service.
Role Responsibilities
Operational Management:
- Oversee daily hotel operations to ensure the efficient functioning of all departments (e.g., front office, housekeeping, food & beverage, maintenance etc.).
- Implement, monitor, and evaluate hotel policies and procedures.
- Maintain the highest standards of guest service and hospitality.
- Ensure compliance with health, safety, and legal regulations.
Financial Management:
- Ensure the hotel’s budget is prepared and well managed
- Ensure all financial targets are met, including profitability, revenue, and cost-control objectives.
- Monitor daily performance metrics, such as occupancy rates, revenue per available room (RevPAR), and gross operating profit.
Guest Experience:
- Ensure a consistent, high-quality guest experience in all aspects of service.
- Handle guest complaints and issues promptly to maintain customer satisfaction and loyalty.
- Monitor and evaluate guest feedback and take appropriate action to address concerns.
Human Resources and Leadership:
- Lead and inspire staff, providing mentorship and guidance.
- Ensure performance management processes are implemented to assess and improve staff productivity and motivation.
- Foster a positive work environment that encourages teamwork and professional growth.
Sales, Marketing and Public Relations:
- Ensure the development and implementation of sales and marketing strategies to drive occupancy and revenue.
- Work with the Business Development team to promote the hotel through various channels, including strategic partnerships, social media, events etc.
- Establish and maintain relationships with key business partners, such as travel agencies, tour operators, and corporate clients.
Property Management:
- Oversee the maintenance of the hotel’s physical infrastructure to ensure safety, efficiency, and a luxurious guest experience.
- Work with the engineering and maintenance teams to ensure that facilities are kept in excellent condition.
Experience / Qualification
- Bachelor’s Degree in Hospitality Management, Business Administration, or related field; a Master’s degree is an added advantage.
- Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a superior luxury 5-star hotel.
Competencies / Skills:
- Exceptional leadership and motivational skills
- Excellent communication and interpersonal abilities
- Financial acumen, including budgeting and revenue management
- Problem-solving and decision-making capabilities
- Strong guest service orientation
- Time and people management skills
Behavioural Qualities / Other Competencies:
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Proactive identification of inefficiencies and ability to multitask
- Attention to detail and tech savviness
- Problem-solving and decision-making aptitude
- Cultural awareness
- Strong work ethics and reliability
- Experience in working with high-profile clientele.
- Familiarity with property management systems (PMS) and other hotel management software.
- Knowledge of local and international tourism trends.
Interested and qualified candidates should forward their CVs and cover letter detailing their vision for the role, to: recruitment@domeoresources.org using “General Manager, Hospitality” as subject of mail
