Front Desk Officer at LAPO Microfinance Bank Limited April, 2025

Front Desk Officer is a professional, friendly, and detail-oriented person who is a first point of contact for our visitors, you will play a vital role in creating a positive and welcoming environment.  Your primary objective is to ensure the smooth operation of the front desk by handling guest inquiries, managing administrative tasks, and providing exceptional customer service.

DUTIES & RESPONSIBILITIES

Guest Service:

1. Greet visitors in a professional and courteous manner, projecting a positive company image.
2. Register visitors, collect necessary information, and issue badges as required.
3. Answer visitor inquiries, offering assistance and directing them to the appropriate personnel.
4. Schedule appointments (if applicable) and manage the appointment calendar efficiently.

Administrative Tasks:

1. Maintain a clean, organized, and professional reception area, ensuring a presentable first impression.
2. Process incoming and outgoing mail and packages according to established procedures.
3. Manage office supplies, maintaining adequate stock and replenishing supplies as needed.
4. Perform basic administrative duties such as photocopying, faxing, filing documents, and data entry (if applicable).

Telephone Operations:

1. Answer phone calls promptly and professionally, using a designated greeting.
2. Screen inquiries, gather relevant information, and direct calls to appropriate personnel.
3. Transfer calls efficiently and politely, taking clear messages for unavailable staff when necessary.

Security & Emergency Procedures:

1. Be familiar with all security protocols, including access control procedures (e.g., sign-in sheets, visitor badges).
2. Immediately report any suspicious activity or security breaches to the supervisor.
3. Be knowledgeable about emergency procedures, including fire evacuation routes and assembly points.
4. Assist in emergency situations as instructed by supervisors or emergency personnel.