Welcome to La Campagne Tropicana Beach Resort, Our beach resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort
The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and valuePosition Summary
As the Front Desk Manager at La Campagne Tropicana Beach Resort, you will lead and oversee the daily operations of the front desk, ensuring a seamless and exceptional guest experience.
This role requires a dynamic individual with proven leadership skills, excellent organizational abilities, and a strong commitment to delivering outstanding customer service.
The Front Desk Manager will collaborate with various departments to uphold resort standards and contribute to the overall success of the guest services team.
Key Responsibilities
Team Leadership:
Supervise and lead the front desk team, providing guidance, training, and support.
Foster a positive and collaborative work environment, promoting teamwork and staff development.
Conduct regular team meetings to communicate goals, updates, and best practices.
Guest Services Management:
Oversee all aspects of guest services, including check-in, check-out, reservations, and guest inquiries.
Monitor and maintain high service standards to ensure guest satisfaction.
Address escalated guest issues and collaborate with team members to find effective solutions.
Staff Scheduling and Performance:
Develop and maintain front desk staff schedules, considering peak periods and special events.
Conduct performance evaluations and provide constructive feedback to enhance staff performance.
Identify training needs and coordinate ongoing training programs for the team.
Reservation and Inventory Management:
Manage the resort's reservation system, ensuring accuracy and efficiency.
Monitor room inventory, rates, and availability to maximize revenue and occupancy.
Collaborate with other departments to optimize overall resort operations.
Quality Assurance:
Conduct regular audits to ensure compliance with established policies and procedures.
Implement quality assurance measures to enhance service delivery and guest satisfaction.
Stay informed about industry trends and best practices to continuously improve front desk operations.
Qualifications:
Bachelor's Degree in Hospitality Management or a related field preferred.
Minimum of 7 years of experience in a supervisory or managerial role within the hospitality industry.
Strong leadership, communication, and interpersonal skills.
Proficient in using reservation and property management systems.
Excellent problem-solving abilities and a customer-centric mindset.
Ability to work under pressure, handle challenging situations, and make decisions quickly.
Flexibility to work various shifts, including weekends and holidays.
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