Skip to content

Front Desk Executive at Monty Suites

  • Jobs

Come stay with us and enjoy first hand service of our just rebranded and upgraded facility in the heart of Uyo, one of Nigeria’s fastest growing and lively city. No matter where you are coming from or where you are going to, there is so much to experience and indulge, because, we understand your unique personality to provide customized service delivery by listening, understanding and satisfying your unspoken desires all through your stay. The beauty of the scenery, the exquisitely-furnished rooms and the serene ambience of the surrounding all make you see, feel and enjoy the pleasant appeal of nature.Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements and Skills

Degree in Hotel Management is a plus
2 – 4 years work experience.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and Room KeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Must reside on the island
Knowledge on Opera is an added advantage.

Remuneration
N60,000 – N70,000 Monthly.


Click Here To Apply

Tags: