Floor Supervisor at Massmart November, 2024

Purpose:  

• To supervise the department effectively with regards to customer satisfaction, achievement of departmental budgets, control of shrinkage and stock management.

Job specifications/responsibilities will include the following:

• Customer Satisfaction: Ensure customer queries are handled efficiently; maintain product knowledge; provide courteous assistance.
• Merchandising & Stock Management:
• Ensure correct, attractively arranged items are on display, priced accurately, and in-stock, especially for promotional lines.
• Monitor and remove damaged stock, maintain full and tidy shelves, and process stock returns and inter-branch transfers.
• Staff Supervision & Development:
• Schedule and manage staff attendance, encourage teamwork, provide on-the-job training, and address performance issues as needed.
• Set and communicate performance standards; motivate team improvement and ensure alignment with company values.
• Shrinkage Control & Security:
• Conduct regular stock counts, manage high-risk items, and ensure all areas meet safety standards.
• Report suspicious behavior and handle stock carefully to prevent damages.
• Decision-Making & Continuous Improvement:
• Identify and solve operational barriers, prioritize tasks effectively, and apply knowledge to achieve goals.
• Support training, promote team involvement, and contribute to a respectful, diverse work environment aligned with ethical standards.

Requirements:

• Minimum Grade 12 (Matric) or similar qualification. 
• 2-3 years relevant experience in store core operations in a similar environment or in a related role
• Strong Attention to Detail

Competencies and Skills

• Ability to Work Without Supervision
• Excellent Time Management Skills
• Exceptional Communication both written and spoken 
• Project management
• Content development
• Creative approach to work